Experience

County Waste

• United Kingdom
• 1 - 100 Employee

• Major Account Executive (Homeowner Associations "HOA")

  • Dec 2014 - Present

  Directly oversee the growth and long-term business partnerships of our high-profile customer base. With maintaining the area’s largest group of HOA customers, I identify and implement business strategies to target new business development while attaining profitable growth within the current customer base. Provide in-depth industry knowledge on refuse management and waste diversion techniques through presentations to Management Teams, Board Members and Developers while reviewing service programs which facilitate customer satisfaction and long-term retention against the competition. • Negotiate complex multiyear contracts while managing a $10M+ portfolio and sustaining 98% retention ratio within existing customer base. • Cultivate long term business partnerships through client meetings, industry networking events and tradeshows.• Develop, manage and execute sales proposals and presentations for Board of Directors, Property Management Firms, Residential Builders and Developers.• Work directly with Residential Builders and Developers to implement refuse management programs for upcoming “new” community construction projects. • Development and execution of a client management tool to strategically go to market and secure profitable growth within Company’s HOA customer base. • 2015 / 2016 Secured Contract Value in excess of $18.5M for Company.

• Area Sales Manager

  • Mar 2016 - Apr 2018

  As Sales Manager I am responsible for leading and developing a successful Sales Team through multiple business strategies which complement the operating plans for each Division’s specific growth goals. With strategic planning and organization for each of our Central Virginia Divisions, I coordinate sales activities, goals, and functions that will professionally develop the sales team, drive new sales and achieve targeted profitable growth within our Company’s Commercial, Industrial and Homeowner Association customer base. • Provide leadership and tactical execution to an outside team of 10 Territory Sales Executives who are responsible for new business development and customer retention initiatives across the entire Central Virginia Market.• Development and execution of an up to date client management tool to strategically go to market and secure profitable growth within each market area’s commercial customer base. • Implementation and execution of sales account plans to focus on customer retention, contract compliance and ensure continued sales penetration efforts. • Maintain a thorough knowledge of available services, lines of business and pricing within each market area (Business Unit) through regular communication with Business Unit Leaders. • Maintain awareness of market behavior and competitive trends to anticipate customer needs and proactively manage customer base through weekly “ride-alongs” with sales personnel. • Establish and maintain regular sales reports to provide feedback and coaching efforts for specific sales team needs. • Perform regular meetings with sales personnel to review sales call activity, new business growth and customer retention activity to develop new business strategies for each individual sales market.• Review of all Customer Service Agreements for accuracy of terms and conditions, pricing, and service offering.



Republic Services Inc

• United States
• Environmental Services
• 1 - 100 Employee

• HOA Account Executive

  • Sep 2011 - Dec 2014

  At Republic Services, my focus is on client relationship and new business development. I provide my customers waste removal solutions which positively impact their communities needs. As the main point of contact, I provide board members and manangement companies a professional yet personal business relationship. To ensure service levels are met and exceeded my response to the unforeseen is required to be both quick and efficient.I work across the Northern Virginia territory and participate regularly in local networking / tradeshow events. This assists my growth and allows me to provide the necessary industry information and solutions to new and existing customers. Continuing to grow and develop a long term customer base has allowed for a proven record of success in exceeding all assigned business goals.



Reveal MedSpa

• United States
• Consumer Services
• 1 - 100 Employee

• Membership Advisor

  • Sep 2010 - Aug 2011

  At Reveal MedSpa, my focus was on new business development and customer relations within our medical aesthetic and weight management service spectrums. Understanding my customers short and long term goals was essential in order to provide safe, customized solutions which would fulfill my clients needs and keep them coming back. I kept up to date on all new equipment and skin aesthetic procedures including laser hair and tattoo removal, microdermabrasion, chemical peels, injectables along with our health and wellness division focused on weight management programs for our customers. Providing in-depth product knowledge and a premier customer service experience ensured accurate service recommendations, allowing me to establish long term business partnerships and maintain a proven track record of sales success.



Airgas

• Argentina
• Retail
• 1 - 100 Employee

• Account Manager

  • Sep 2008 - Sep 2010

  With Airgas Safety, I focused on new sales development in the sales of personal protective equipment (PPE), targeting large commercial construction and environmental businesses. I focused on not only the point of sale with my customers but understanding their business and projects in process in order to provide updated product offerings, continue growing the business from within, and maintain long lasting professional relationships. I kept updated on all OSHA and ANSI laws and presented our vendors newest and most innovative offerings in order to provide my customers the most customized experience and ensure all of the project PPE requirements were met.My determination and drive to continually grow my account base and products sold allowed me to increase my account base from 0-300 purchasing accounts in the first year alone and awarded me Top Account Manager for fiscal year 2010 in highest gross margin dollars earned.