Experience

barre3

• Wellness and Fitness Services
• 300 - 400 Employee

• Customer Experience Manager at barre3

  • Jul 2020 - Present

  Key Responsibilities • Oversees the day-to-day operations of all client touchpoints, including but not limited to email, live phone, and live chat support. • Sets performance standards for all agents to meet KPI's of barre3. • Oversees customer issues and ensures effective and long-term problem resolution. • Maintains in-depth working knowledge of barre3 systems, products, and processes.Cross-Departmental Collaboration • Develops and maintains relationships with Marketing, Retail, Operations, Technology, and Finance to allow for issue avoidance and quick resolution on new features, programs, or initiatives. • Provides feedback and proposes solutions regarding service failures or trending customer concerns. • Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with the client and coworkers, including the ability to communicate effectively and remain calm and courteous under pressure. • Works collaboratively in a team environment with a spirit of cooperation. • Takes direction and constructive feedback.



lululemon athletica

• Assistant Manager

  • Oct 2011 - Jul 2020

  The assistant store manager is responsible for all store operations and functions when the store manager is absent. The assistant store manager creates space for others to be their best selves and achieve outstanding results in their lives and the business. They lead through the related practices of leading self and leading others. A day in the life of an assistant store manager • takes full responsibility and accountability for their lives and results through meaningful and measurable goals that support in achieving their vision • stands for greatness • develops people through vision and goals, straight talk and intentional listening • proactively recruits through the law of attraction by being a beacon of the lululemon values and culture • enrolls, delegates and manages team’s responsibilities within the product, community, and people • manages expenses and labor management through the ownership of the P&L and the quarterly sales plan



barre3

• Wellness and Fitness Services
• 300 - 400 Employee

• Front Desk

  • Jan 2015 - Feb 2016

  Greeting and checking in clients and making them feel welcomed; training new staff; weekly deposit; selling and merchandising retail; closing and opening register; cleaning and up keeping bathrooms and workout studios. Greeting and checking in clients and making them feel welcomed; training new staff; weekly deposit; selling and merchandising retail; closing and opening register; cleaning and up keeping bathrooms and workout studios.



Invisible Children Inc.

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Event Producer and Community Connector

  • Jun 2008 - Dec 2008

  -Maintained a dynamic system to organize calendar management, accounting of performance and database upkeep. -Oversaw the social media documentation for teams travel, continuity of organization’s image and event promotion.-Worked in high functioning, productive, frenetic atmosphere that adapted to surrounding complications successfully. -Assisted in travel coordination, daily logistics and team communication.-Supported the Program Director and Regional Manager in administrative functions such as updating the database, responding to communication inquiries, arranging meetings, compiling reports and presentation materials.-Exceeded speaking engagement target by 20% while communicating with College and High School administrators ensuring the organization and execution of collegiate presentations and high school assemblies. -Traveled extensively to and presented to over 300+ students in the U.S.A. Including Harvard, NYU and Boston University.-Extensively trained in public speaking, history of East Africa, international policy, and administrative procedures.-Directed participants involved with lobbying effort through representative meetings and event rallies.-Managed high-level clientele, diplomats and ambassadors throughout planning and execution of event.