Lead UX Product Designer

• Sep 2020 - Present

Digital Consumer & Business Banking Analyst

• Jul 2018 - Aug 2020

Omnichannel Originations - Digital Home Lending • Focused on creating a better user experience solving complex business problems for home lending online applications • Executed user research campaigns including gathering feedback from clients, ran focus groups and analyzed screen captures from applications submitted • Created wireframes, prototypes and collaborated with other designers to complete a full end-to-end experience Digital Marketing - Key.com • Design and developed Key.com support team chat box • Created and maintained Savings and Small Business Wellness Review advisor guide logic mapping and results page • Created marketing automation strategy using real-time marketing engine and personalization of dynamic content areas found on Key.com Enterprise Digital - Online Banking • Assisted product owner with updates on daily stand-ups and adhering to the agile sprint schedule • Project manager on various research projects. Worked with different lines of businesses on projects such as an offers page, fee education, and product landing pages • Took on a business analyst role to write user stories and requirements for projects • Analyzed user feedback for online banking redesign to help determine issues and complaints to help create a better experience for the client Show less

Freelancer

• Jun 2015 - Sep 2019

A variety of projects for clientele ranging from individuals to large scale companies. Examples include website redesign and development, logo and branding systems, photo editing, and the design of print pieces including invitations, apparel and business cards. A variety of projects for clientele ranging from individuals to large scale companies. Examples include website redesign and development, logo and branding systems, photo editing, and the design of print pieces including invitations, apparel and business cards.

Senior Designer

• Feb 2016 - Dec 2017

▪ Collaborated and met regularly with internal departments such as brand leads, content, SEO, sales, development or other necessary stakeholders needed for each project to maintain goals▪ Prototyping each creative project for an interactive demo and easy hand off to development▪ Personally cared for each project from introduction to Q&A and launch▪ Met and worked with outside agencies, printing companies, paint specialists and other various professionals ▪ Researched current trends and market studies to help problem solve and drive business objectives▪ Carefully tested the designed user interfaces and followed up on user experience data upon a launch of a project▪ Brand style guides and overseeing that those guidelines were implemented▪ Photography, photograph edition, shoot management, location scouting and direction ▪ Media management and organization including a library of images in various file types e.g. high definition, low-file size, transparency, color managed for print or web, etc. ▪ Management skills such as job interviewing, employee selection processing, working directly with Cuyahoga Community College and their Co-Op program, managing employee's projects, mentoring and feedback supportCreative projects Include:- Website design or redesign- Paid search landing pages- Advertisements for Google AdWords and paid search- Email marketing campaigns - Social media branding & marketing- A/B testing designs and certain areas of the site- Brand style guides- Photography and photo editing- Print design such as large scale banners, letterheads, business cards Programs: Adobe Creative Suite [Photoshop, Illustrator, InDesign, Premiere Pro, Adobe XD], Axure, Microsoft Office, Google Analytics, Mouseflow, CrazyEgg, Moz, Crayon.co Show less

Designer/Front End Developer

• May 2013 - Feb 2016

Originally, I was hired as a front-end developer for Budget Dumpster and quickly settled into both a design and development position. A run though of my design projects are listed above, these were the responsibilities I had as a developer. ▪ Focused on front end development coding using HTML/CSS/SASS/JS/JQuery▪ Collaborated with back end developers to ensure a user-friendly design▪ Used Google PageSpeed, GTmetrix, and other compression tools to ensure that pages loaded quickly and effortlessly ▪ Worked with SEO teams to help utilize the best practices available▪ Walked through and presented each finished web page to clarify requirements and demo functionality▪ Maintained live websites and worked with the content department when changes needed to be implemented▪ Ensured all pages produced were responsive, cross-browser ready and error free Development projects include:- Over 100+ websites; Static, WordPress and Custom CMS sites. This includes pages on BudgetDumpster.com and Dumpsters.com - Landing pages for paid search- Email Marketing - DNS and hosting provider configuration- NetSuite custom form coding Code used: HTML, CSS, JS, SCSS, Jquery, XML, PHP, Foundation, Bootstrap Programs used: Wordpress, Github, Google PageSpeed, GTmetrix, Mailchimp, GetResponse, Unbounce, Sourcetree, Sublime Text Editor, Dreamweaver, Netsuite Show less

Assistant Manager/Lead Apparel Designer

• Sep 2010 - May 2013

▪ Oversaw, designed and printed vinyl "Cad-Cut" heat transfers onto various apparel ▪ Customer and client service ▪ Management and training of employees and interns ▪ Website and social media design and marketing to expand to a nationwide audience ▪ Organization, stock and inventory tasks ▪ Oversaw, designed and printed vinyl "Cad-Cut" heat transfers onto various apparel ▪ Customer and client service ▪ Management and training of employees and interns ▪ Website and social media design and marketing to expand to a nationwide audience ▪ Organization, stock and inventory tasks