Experience

Wellington Shire Council

• Australia
• Government Administration
• 100 - 200 Employee

• Senior Community Facilities Projects Officer

  • Mar 2023 - Present

• Executive Support Officer

  • Nov 2021 - Mar 2023

  Executive Support Officer - Development November 2021 – March 2023 (18 Month - Temporary Full-time secondment) My role as Executive Support Officer in the Development division at Wellington Shire Council is to provide support and assistance to the General Manager Development and the Development Division. I am responsible for coordinating General Manager's appointments schedule with internal and external stakeholders to ensure timeframes and priorities are met. My duties are listed below but are not limited to, Responsible for briefing the General Manager on important priorities that arise on a day-to-day basis. Managing and preparing correspondence for the General Manager's sign-off. Representing and maintaining relationships on behalf of General Manager with Councillors, Corporate Management Team, and others. Accountable for maintaining the confidentiality of all matters concerning the General Manager's work and interactions. Prepare agendas and/or meeting papers and summaries to ensure General Manager is prepared for meetings in accordance with CPIs, targets, and divisional plans. Gather statistics for each of the Division's Business Units and compile Division Dashboard reports as per Business Process procedure in accordance CPIs.

• Human Resources Administration & Project Officer

  • Oct 2021 - Oct 2021

  *October 2021 – 4-week Temporary Full-time secondment*My role as a Human Resources Administration & Projects Officer at Wellington Shire Council is to provide administrative support to both external and internal stakeholders as part of the Human Resources function at council. I am responsible for providing accurate and up to date administrative support to our leaders and employees across the organisation as well providing support to the Human Resources team and assisting with tasks including organisational policies, processes and procedures pertaining to employee relations. My duties are listed below but are not limited to, Delivered exceptional customer service to every customer through extensive knowledge of services and creating welcoming, positive experiences.Coordinate and manage calendar of events for the HR departments Wellbeing initiatives, training programs and development initiatives. Provide professional, accurate and timely advice to internal and external customer enquiries.Assisting with the day-to-day operations of the HR function and manage general administrative duties.

• Customer Service Officer

  • Apr 2018 - Oct 2021

  My role as a Customer Service Officer at Wellington Shire Council is to provide accurate and current information on council services to the community. Wellington Shire Council is the third largest municipality in Victoria, covering just over 10,000 square kilometres and I serve a range of demographics via phone, email, and face to face service in relation to a range of queries. I have experience in leading the Customer Service team when the coordinator has been on leave on multiple occasions. When completing higher duties, I have completed the monthly reporting, attended meetings, and managed the team effectively. The skills I have gained in my three plus years with council include Inbound and outbound calling, payment processing and money handling abilities, staff education and training, professional telephone demeanour and effective communication including dealing with irate customers and having difficult conversations.  Daily Face to face and phone customer service Acted in the Customer Service Coordinator role for 4 weeks in 2019  Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Maintained accurate and current customer account data with manual forms processing and digital information updates. Delivered exceptional customer service to every customer through extensive knowledge of services and creating welcoming, positive experiences. Managed customer calls effectively and efficiently in complex, fast-paced and challenging call centre environment.



Duart Homestead

• Australia

• Waitress

  • Jan 2012 - Dec 2018

  Duart Homestead is an award-winning catering and function centre in Gippsland. Catering for many types of events from weddings, business seminars, birthdays, baby showers and much more. I worked casually as a waitress/bartender for 6 years, in a high paced and well organised environment. This position over the years taught me a lot about time management, communicating effectively with public as well as staff members, working collaboratively in a team environment and attention to detail.  Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.  Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.  Prepared beverages and filled food orders for customers.



The GEO Group, Inc.

• United States
• Security and Investigations
• 700 & Above Employee

• Activities Officer/Correctional Officer - Fulham Correctional Centre

  • May 2017 - Apr 2018

  Fulham Correctional Centre is a medium/minimum prison and houses over 900 Male prisoners. In a challenging environment especially as a female I learnt a lot about how to communicate effectively with the prisoners by being assertive and confident. My role was supervising the gym, this involved supervising prisoners training, assisting with any queries they had, coordinating field and court games as well report writing and daily checks of equipment/supplies.  Supervision of prisoners on daily basis  Supervising activities within the gym  Creating activity plans for prisoners  Enforce rules and keep order within the gym  Report on inmate conduct/report writing  Maintaining security and safety



Aqua Energy Leisure Centre

• Australia
• Recreational Facilities
• 1 - 100 Employee

• Sport and Recreation Trainee/Casual Customer Service Officer

  • Apr 2016 - Apr 2018

  Aqua energy is a leisure facility operated by Wellington Shire Council. The facility includes indoor and outdoor pools, gym, sauna, café, group fitness classes and a crèche. I completed a 12-month traineeship at Aqua Energy in 2016 whilst obtaining my Certificate 3 in Fitness, Pool Lifeguard qualification, Level Two First Aid, CPR training and a Working with Children Check. After my traineeship completed, I worked casually as a Lifeguard and Customer Service Officer. Vital skills I learnt while working at Aqua Energy were effective communication, attentiveness, excellent supervision of pool deck, working in a team environment and time management.  Face to face and phone customer service  Supervision of 100 people on pool deck & monitored safety of all guests in and around swimming pool.  Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.  Processed POS transactions, including cash and credit purchases or refunds.  2017 Certificate III in Fitness