Project Manager

• Jul 2017 - Present

Technical Manager

• Aug 2015 - Jul 2017

Senior Manager, Software Delivery

• 2008 - Aug 2015

Swinton Insurance is Britain’s largest high street Insurance broker. They offer a multi-channel customer proposition with high street branches available in 90% of the UK, multiple call centres nationwide and a strong online presence. In Information Systems Development the 150+ strong team focus on delivering technically robust IT solutions to fulfil Swinton’s business goals. Innovation and creativity is encouraged and focus is placed on engineering best practices to maintain quality. As a senior member of the Information Systems Development team, I’m responsible for the design, build and delivery of solutions across e-commerce, document management and pricing business domains. Also responsible for the introduction and implementation of an Agile/Iterative framework, driving forward efficient software delivery.

Team Leader, Software Delivery

• 2007 - 2008

Promoted to development Team Lead with responsibilities for planning, tracking and implementing business critical changes to call centre applications and MI data stores. Liaised with 3rd party software suppliers and line managed the multidisciplinary team, providing coaching, skills development, objective setting and appraisal.

Senior Business System Analyst

• 2006 - 2007

Working closely with Senior Architects to deliver and maintain a large scale SQL data store to support new e-commerce solutions and provide critical Business Intelligence.

Business Analyst

• 2005 - 2006

Joined a small Application Development team to deliver solution upgrades, application enhancements and new systems to improve efficiency, reputation and trading position.

Project Leader, Software Development

• 2004 - 2005

Led a small development team to implement a new Direct Dispatch logistics solution to improve customer fulfilment and significantly reduce costs.

Senior Business Analyst

• 2002 - 2004

Working with stakeholders across the Contact Centre and Finance departments to deliver system improvements and realise business opportunities. Responsibilities included; eliciting requirements, defining functional solutions (using the UML modelling language), liaising with key customers, planning and executing functional testing and coordinating system implementations.

Business Analyst

• 2001 - 2002

Conducting business and systems analysis (largely SSADM) on a number of platforms and across technologies to improve systems for customers across the Finance, Marketing and Merchandising functions.

Software Developer

• 1998 - 2000

A graduate trainee at the leading Home Shopping Company, delivering changes to OS390 IBM Mainframe solutions, coding in 2nd and 3rd generation programming languages. A graduate trainee at the leading Home Shopping Company, delivering changes to OS390 IBM Mainframe solutions, coding in 2nd and 3rd generation programming languages.