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5.0

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Donna M. Ulrich, MBA, SPHR, SHRM-SCP

Rachel is a very clear communicator with tremendous attention to detail. She has excellent organizational skills and strong project management skills. She is a very talented person with commitment to her work.

David Guernsey

My family has done business with Rachael several times over the last year. She is very thoughtful of her clients needs, and always operates with integrity. She is also a good business manager. I've watched her build her business from scratch. I highly recommend doing business with Rachael.

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Experience

    • United States
    • Paper & Forest Products
    • 300 - 400 Employee
    • Central Billing Manager
      • Mar 2017 - Present

       Lead Project Manager for the relocation of the Billing Department from Cleveland, OH to New Albany, IN with no interruption of service or loss of revenue (finished 20% under budget and 2 weeks ahead of schedule)  Provide direct leadership to a billing staff of ten covering all billing related functions for sixteen domestic manufacturing facilities (~$1.2B/year)  Directly responsible for all interviewing, candidate selection, performance evaluation and delegation of duties commensurate to the success of the billing department  Coordinate directly with senior members of IT to develop and implement system enhancements that generate efficiencies and cost effective solutions within the Billing Department as well as up- and down-stream departments  Write standard operating procedures for the Billing Department as well as create training material and present web-ex seminars to sales staff, order entry and customer service personnel and shipping departments to support cohesion within the organization Show less

    • United States
    • Manufacturing
    • 700 & Above Employee
    • Accounts Receivable Supervisor
      • Mar 2013 - Mar 2017

      Provide leadership to a collections staff of seven covering all collections activities in excess of $900MM per year. Develop processes to improve cash flow while mitigating risk of overexposure within five business units (combined domestic and international).Daily communication with all levels of internal business including customer service, sales, production planning, segment controllers, and VP's of finance, as well as direct communication with customers when accounts are escalated from the collections team. Reconcile customer account disputes and analyze policy improvements to reduce terms, credit limit, billing, rebate, and cash application discrepancies. Maintain customer master records and files to ensure compliance with Corporate Credit Policy, GAAP, and SOX practices. Show less

    • Credit & Collections Specialist
      • Aug 2011 - Mar 2013

      Compile information pertaining to the determination of the credit status of current and prospective customersCoordinate the collection of delinquent accounts in a timely and accurate mannerMaintain records on credit risk, reviews credit files, and obtains information from credit organizations, banks, and loan associations

    • Business Manager/Co-Owner
      • Mar 2006 - Aug 2011

      Organize and execute all office functions, including but not limited to AP/AR, finance, HR, IT, marketing, operating budget, payroll, and tax preparation Regularly consult on critical business decisions related to cash flow and operating budget Managed project to acquire assets of strategic business partner which increased annual sales revenue by 31% Organize and execute all office functions, including but not limited to AP/AR, finance, HR, IT, marketing, operating budget, payroll, and tax preparation Regularly consult on critical business decisions related to cash flow and operating budget Managed project to acquire assets of strategic business partner which increased annual sales revenue by 31%

    • United States
    • Retail
    • Owner/Operator
      • Jan 2010 - Jul 2011

      Organized and executed all daily and long-term business operation functions Maintained clean, friendly, and safe atmosphere for all customers and suppliers Determined pricing, maintained accurate inventory log, and completed accurate sales transactions Donated over 4,800 items to local charitable organizations that assist families in need Organized and executed all daily and long-term business operation functions Maintained clean, friendly, and safe atmosphere for all customers and suppliers Determined pricing, maintained accurate inventory log, and completed accurate sales transactions Donated over 4,800 items to local charitable organizations that assist families in need

    • Medical Equipment Manufacturing
    • 1 - 100 Employee
    • Distribution Planner
      • Jan 2008 - Nov 2008

      Maintained over $2MM in inventory as well as a fill rate of 95% of sales Reported and rectified inventory discrepancies on 1,000+ items to supply chain Reduced inventory levels by 10% for slow moving items (not consumed in 90+ days) Maintained over $2MM in inventory as well as a fill rate of 95% of sales Reported and rectified inventory discrepancies on 1,000+ items to supply chain Reduced inventory levels by 10% for slow moving items (not consumed in 90+ days)

    • Brazil
    • Engineering Services
    • 1 - 100 Employee
    • Distribution Support Services Operations Representative (DSSO)
      • Jan 2007 - Jan 2008

      Maintained inventory accuracy of 96% at local delivery locations Provided disposition nationwide for damaged and/or refused freight Coordinate resolution for inventory discrepancies Maintained inventory accuracy of 96% at local delivery locations Provided disposition nationwide for damaged and/or refused freight Coordinate resolution for inventory discrepancies

    • Purchasing Manager
      • Aug 2004 - Sep 2006

      Developed materials requirement planning system (MRP), safety stock levels, and reorder quantity (ROQ) levels for accurate inventory control processes of all raw materials Coordinated logistics for domestic and international in- and out-bound shipments Implemented a project to consolidate logistics of key raw materials to a JIT delivery method which saved company $60,000 annually in shipping costs Originally hired as Purchasing Assistant; was promoted to Manager in July 2005 Developed materials requirement planning system (MRP), safety stock levels, and reorder quantity (ROQ) levels for accurate inventory control processes of all raw materials Coordinated logistics for domestic and international in- and out-bound shipments Implemented a project to consolidate logistics of key raw materials to a JIT delivery method which saved company $60,000 annually in shipping costs Originally hired as Purchasing Assistant; was promoted to Manager in July 2005

Education

  • Indiana University-Southeast
    Bachelor of Science, Business Management
    2007 - 2012
  • Ivy Tech Community College
    Associate in Applied Science, Office Administration w/ Software Speciaty
    2000 - 2003

Community

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