General Manager

• Jul 2022 - Present

Research And Administrative Assistant

• Sep 2020 - Jun 2022

Research Analyst (Spain & Latin America)

• Feb 2021 - Jun 2021

Senior Operations Executive

• Jan 2019 - Apr 2020

• Tasks as Operations Executive and Assistant roles, as well as:• Handling more complicated tours• Sole responsibility for the setting up of 'Venice: Pageantry & Piety' – a week-long music festival, encompassing accommodation, transport, venues and contracting world-class musicians• Supervising a multilingual team of 2 Operations Assistants and 1 Operations Executive working on various elements of the festival• Compiling and proofing the festival brochure, programme booklet, as well as all other festival literature.

Operations Executive

• Apr 2017 - Dec 2018

• Tasks as Operations Assistant role, as well as:• Experience organising and accompanying large group (150–200 pax) classical music festivals in Suffolk, Bologna, Venice, Toledo and Santiago de Compostela.• Providing support to regional supervisors by proofing itineraries for consistency.• Financial costing of tours and maintaining budgetary control; negotiating rates and conditions with suppliers • Representing the company in the UK and abroad: traveling on company business; prospecting hotels, restaurants and venues; attending trade fairs and networking events with relevant tourist boards and embassies; meeting suppliers and building relationships• Client facing role: giving advice on different tours, checking availability, taking bookings, switch-selling, organising and attending client marketing events, tour management and client feedback• Aviation officer: streamlining airline processes across the company, building relationships with airlines and transport suppliers

Operations Assistant

• Apr 2015 - Apr 2017

• Organisation of luxury cultural tours to Spain, Italy, UK, Portugal, Oman, Israel & Palestine and Mexico with a strong emphasis on art, history, archaeology and classical music.• Using foreign language skills on a daily basis with suppliers by email and telephone. • Creating and editing itineraries and other tour documents using InDesign software. • Sole responsibility for c. 20 tours each year, ensuring all component parts of tours and festivals were in place, including: accommodation, transport (flights, trains, coaches), restaurants, sourcing and booking private visits to exclusive venues, contracting artists and musicians, chartering ships, dealing with concert technicians and caterers.

Freelance Translator (Spanish > English)

• Sep 2018 - Oct 2018

• Translation of audio interviews and research material from a journalist's trip to El Salvador from written and audio sources, working to tight deadlines. • Translation of audio interviews and research material from a journalist's trip to El Salvador from written and audio sources, working to tight deadlines.

English Language Teacher

• Sep 2014 - Feb 2015

• Teaching and preparation of English lessons for children, teenagers and adults, with levels ranging from beginner to advanced. • Tailoring of lessons and other activities to meet students’ needs. • Providing of feedback and monthly progress reports. • Teaching and preparation of English lessons for children, teenagers and adults, with levels ranging from beginner to advanced. • Tailoring of lessons and other activities to meet students’ needs. • Providing of feedback and monthly progress reports.

Freelance Translator (Spanish > English)

• Dec 2014 - Dec 2014

• Translation of a school website from Spanish into English. • Translation of a school website from Spanish into English.

Research Assistant

• Dec 2013 - Jun 2014

• Creating a framework for assessment and self-evaluation in language learning at University level. • Setting up and monitoring of focus groups. • Analytical skills and sound decision making to ensure the criteria were most applicable to a university context. • Creating a framework for assessment and self-evaluation in language learning at University level. • Setting up and monitoring of focus groups. • Analytical skills and sound decision making to ensure the criteria were most applicable to a university context.

Addiional Work Experience

• Aug 2010 - May 2014

During school and university holidays • Volunteer website translator, Barcelona • Volunteer at Summer Camps, Barcelona • English Language Tutor, Barcelona & Florence During school and university holidays • Volunteer website translator, Barcelona • Volunteer at Summer Camps, Barcelona • English Language Tutor, Barcelona & Florence