Rachael Yingling
TEAM ADMINISTRATOR at Yellowfin Realty and Asset Management Group- Claim this Profile
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Bio
Credentials
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Certified Customer Service Specialist (CSS)
Florida -
Real Estate Agent
State of Florida
Experience
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Yellowfin Realty and Asset Management Group
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United States
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Leasing Real Estate
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1 - 100 Employee
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TEAM ADMINISTRATOR
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Sep 2018 - Present
Provide assistance with the highest level of attention to the Broker in both business and personal matters. Event Planner, Assistant Finance Director, Assistant Property Manager, Facebook Administrator, Website Administrator, IT Administrator. Ensure contract compliance for a team of 52 realtors. Prepare sales contracts, documents and addendum. Point of contact for vendors and title companies; Schedule repairs and maintenance fro property listings and property management. Maintain calendars and appointments for Agent/Broker. Prepare for and attend closings on behalf of the agent. Prepare monthly/annual income reports for the agent and broker utilizing EmphasysRE software. Prepare owner draws, commission disbursement and timecard management utilizing QuickBooks Online. Administrator for Zoom meetings. Additional duties as requested by the Agent/Broker. Show less
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DARLA K. SNEAD, P.L.
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United States
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Legal Secretary
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Oct 2017 - Aug 2018
Supported attorney by providing clerical duties, including but not limited to: Scheduling appointments, maintaining the master calendar and docket coordination, receiving intake information for client interviews, client communication via phone/email/face-to-face, providing general information to current and potential clients. Proofread, copy and fax correspondence. Worked collaboratively with Paralegal to submit initial pleadings via e-file and prepare portfolio for court appearance, prepare Financial Affidavits and support worksheets. Created, organized and maintained hard copy and electronic files. Recorded attorney and paralegal time against billable clients and generated monthly client statements. Accounts receivable. Performed administrative support, maintained and prepared conference rooms for appointments, coordinated lunch reservations, tracked deliveries, sorted and scanned mail, ordered supplies and monitored expenses. Additional duties as requested. Show less
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Administrative Secretary
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Aug 2015 - Jul 2017
Supported Principal, Assistant Principal and administrative team handling numerous clerical duties, leading to improved efficiency and interoffice rapport. Responded to correspondence and acted as gatekeeper regarding written, verbal and face-to-face interactions. Articulately and diplomatically handled high volume phone calls, communications and written correspondence, while building positive rapport and fostering public relations. Managed master schedule and calendar maintenance, leading to enhanced personnel satisfaction. Served as point of contact for team members, providing all necessary support, identifying and addressing urgent matters and ensuring proper and timely follow-through. Directed and screened all incoming phone calls and messages promptly and courteously. Maintained accurate student data for report cards and attendance. Maintained student records. Worked collaboratively with the Assistant Principal to promote and maintain a safe and orderly learning environment , promote a high standard of conduct and apply discretionary discipline, interventions and consequences that best supported student needs. Assisted with tasks related to planning/implementation of various programs such as open houses and conferences. Organized events that required supervisory functions, school drills and transportation. Additional duties as requested by administration. Show less
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Melissa Snively State Farm
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United States
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Insurance
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1 - 100 Employee
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Licensed Customer Service Representative
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Oct 2012 - Jun 2014
Performed front end claims assessment for both automobile and property claims as a Certified Customer Service Specialist (CSS-440). Made necessary changes or amendments to automobile and property policies as requested by existing policy holders. Educated and informed policy holders of their contractual obligations following any changes to their physical living conditions or changes regarding the use or storage of vehicles. Proven ability to actively listen to concerns and de-escalate when appropriate. Demonstrated critical thinking skills to identify root causes of issues and provide resolutions. Additional duties as requested. Show less
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Signature Realty
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Real Estate
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1 - 100 Employee
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Licensed Realtor
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Jun 2009 - May 2013
Manage all facets of real estate business, with concentration in direct sales of residential real estate while providing close, personal client attention and tenacious follow-up to ensure best service. Served as representative for sellers and buyers in the organization of sales. Showed residential properties and demonstrated features/benefits of available homes. Prepared Comparative Market Analysis to assist in a better understanding of current market values. Prepared and negotiated purchase and sales contracts, documentation and amendments, ensuring complete accuracy. Established and maintained rapport with prospective buyers and sellers to determine needs, urgency and ability to purchase. Show less
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Bank of America
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United States
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Banking
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700 & Above Employee
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Claims Analyst II
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Feb 2012 - Sep 2012
Provided tactful and confidential customer service and filed disputes regarding fraudulent charges against customer’s bank accounts. Improved customer’s satisfaction through conflict resolution. Resolved an average of 200 inquiries per week and consistently met performance benchmarks with 90% or higher. Provided tactful and confidential customer service and filed disputes regarding fraudulent charges against customer’s bank accounts. Improved customer’s satisfaction through conflict resolution. Resolved an average of 200 inquiries per week and consistently met performance benchmarks with 90% or higher.
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Education
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University of Houston
Pre-Law Studies
Community
