Senior Claims Examiner

• Apr 2007 - Present

Experienced in handling complex and litigated claims involving the Commercial General Liability, Products Completed Operations Liability, Commercial Auto, Garage Liability, Liquor Liability, Professional Liability, Umbrella/Excess insurance policies, as well as coverage, contractual and legal issues. Extensive knowledge in handling NY Labor Law, premises, property and product liability, construction defect, energy, commercial auto, garage keepers, dram shop, assault & battery and commercial excess claims throughout the United States. Investigate and resolve claims that fall within the excess and surplus lines of business by reviewing coverage, drafting coverage letters, assessing liability and setting reserves. For effective claim management, developed litigation strategies, retained experts monitored legal and vendor expenses to ensure a resolution of claims within delegated authority. Ability to provide excellent customer service to both internal/external customers, while still being able to prioritize time sensitive activities which require immediate resolution in a fast-paced environment. Demonstrated initiative and innovation in achieving results. Took intelligent risk in resolving claims. Provided training and development to new associates and organized training seminars. Show less

Senior Claims Examiner

• Jan 2001 - Mar 2007

Senior Claims Examiner responsible for the claim handling of Commercial General Liability, Products / Completed Operations Liability, Liquor Liability and Professional Liability claims that includes nursing home litigation. Verified the appropriate application of coverage, investigated each claim through prompt contact with appropriate parties such as insured, claimants and witnesses to determine extent of liability, compensability, damages, disposition strategy, subrogation and/or contribution potential. Superior technical claim knowledge and negotiation skills. Focused on service orientation toward all customers. Show less

Claims Representative

• Apr 1996 - Dec 2000