Rachael Waldock

Commercial Coordinator at Yamato Scale Dataweigh UK
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Leeds Area, UK

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Experience

    • United Kingdom
    • Automation Machinery Manufacturing
    • 1 - 100 Employee
    • Commercial Coordinator
      • May 2019 - Present

      • Process and cost quotations for product inspection • Process sales orders for product inspection • Attend order review meetings when relevant • Ensure production has all information for the job including OA and allocated TA numbers • Order any machine stock required for the specific job • Liaising with Japan on any queries • Ensure delivery of product inspection goes out when it was requested and liaise with the customer • Create manuals and ensure these go out with every checkweigher sale • Check on payment and make sure machines are not despatched without relevant funds • Booking transport for jobs • Dealing with shipping queries • Creating relevant documents for shipments going abroad including, packing list, commercial invoice, and certificate of conformity • Attend weekly shipping and commissioning schedule meetings • Keep 8020 analysis up to date for product inspection • Covering holidays for multihead and spares and assisting when needed • ISO improvement reports • Dealing with any parts for warranty for product inspection • Liaising with the team and sending over any drawings required to customer and suppliers Production • Hold production meetings and take notes • Keep check of product inspection stock in the warehouse and place orders to YSC • Create the production order for checkweighers • Allocate machines to jobs • Liaise with production manager and team leader and place orders for stock • Make sure stock comes in when required • Speak to suppliers and ask for costs on parts • Keep Outstanding Order spreadsheet up to date with all relevant information • Plan production with team leader on the production calendar in outlook and keep up to date • Assist production with stock take and post on SAP when completed General • Answering the phone • Greeting customers • Assisting sales team with general enquiries • Assisting sales team with hotel bookings Show less

    • United Kingdom
    • Retail
    • 1 - 100 Employee
    • Customer Service Manager
      • Oct 2015 - May 2019

      I joined Daniel Footwear in 2015 as head of Customer Services, I have made significant improvements within the company using my administrative expertise. I have an extremely varied and responsible role within the business, running a team of four and ensuring all customers receive a high level of customer service in any queries they may have. My day to day duties involve supporting my team with challenging customer complaints; replying to a variety of complex emails; making sure that adminstration side of incoming orders are processed and despatched on time from the warehouse; speaking to representatives from the 25 stores the company has and supporting them with any queries or escalated complaints; noting relevant data and sending reports to senior management; managing work load for myself and for my team; and liaising with my team to ensure relevant administration tasks have been completed. Show less

    • United Kingdom
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Supervisor / Lead Administrator
      • Sep 2013 - Oct 2015

      Customer enquiries were a huge part of my role. I was responsible for making sure customers have the service they expect by keeping an excellent telephone manner, delegating tasks to the team that I supervised, and controlling the quality of the work my colleagues produced. I was regularly called upon to perform the role of personal assistant to the managing director of the company. This is because I had an unrivalled knowledge of many of the computer systems that the company uses (including Sage). My regular tasks included: producing sales orders and invoices, tracking deliveries, notifying customers of any changes in their usual deliveries and maintaining credit control by chasing customers who have not yet paid for the services. I was given the responsibility of contacting recruitment agencies in order to find suitable applicants; and of interviewing applicants who I felt met the requirements of the available job at the time. Show less

  • Amek Ltd
    • Hull, England, United Kingdom
    • Administrator
      • Aug 2009 - Sep 2013

      Working at Amek, I was responsible for taking and processing engineering sales enquiries, as well as generating and supplying quotations. I was in charge of purchasing; and of checking and maintaining stock levels. My extensive knowledge of Sage and Microsoft Office assisted my everyday tasks, such as processing orders, and producing purchase orders, quotations and sales invoices. My remit also included responding to needs and complaints from customers, as well as making follow up sales calls which required significant customer interface on a daily basis. Show less

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