Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• RTW Performance Specialist and Coach

  • Jun 2021 - Present

  Developing coaching strategy to drive return to work outcomes and implementing strategy using leadership reporting, claims analysis, peer coaching and one-on-one mentoring.Key tasks and achievements:- Developing and monitoring return to work processes - Claims analysis to identify strategies and influence positive outcomes- Upskilling new and existing staff via one-on-one coaching and mentoring- Providing sound technical knowledge and expertise across all business levelsHighlights:- Completing extra training in motivational interviewing and interactions

• Case Management Specialist

  • Nov 2019 - Jun 2021

  EML’s success and respected reputation comes from improving lives post injury via tailored and responsive claims management and I’m contributing to its ongoing success in this role by providing client-centric end-to-end case management, including new and longer duration claims.I manage my portfolio from claim and weekly compensation payment set up, risk assessment, managing expectations, rehabilitation plan development and referrals through to medical case conferences, seeking injury management specialist input and technical decision making.Key tasks and achievements:- Managing a demanding and diverse portfolio- Developing claim strategies to achieve outcomes- Collaborating with brokers and employers to manage claim costs and return to work rates- Continually meet KPI’sHighlights:- EML recruitment ambassador in New Zealand- Coaching and mentoring multiple teams of new starters



Christchurch City Council

• New Zealand
• Civic and Social Organizations
• 700 & Above Employee

• Analyst and Planner

  • May 2019 - Nov 2019

  Working across many departments, this role involved asset and data management, projects, energy and data projects and assisting strategic planners to develop asset management plans. Key tasks and achievements: - Built relationships across the organisation and managed inter-department projects - Analysed and prepared asset data for mass uploads improving data integrity - Navigated asset data systems - SAP, Smartmap, Fulcrum Working across many departments, this role involved asset and data management, projects, energy and data projects and assisting strategic planners to develop asset management plans. Key tasks and achievements: - Built relationships across the organisation and managed inter-department projects - Analysed and prepared asset data for mass uploads improving data integrity - Navigated asset data systems - SAP, Smartmap, Fulcrum



Suncorp New Zealand

• New Zealand
• Insurance
• 400 - 500 Employee

• Projects and Technical Case Manager

  • Sep 2017 - May 2019

  Involved in a variety of earthquake projects including EQC recoveries, claims & case management analysis, business improvement, domestic technical case management & rural settlement support within Kaikoura & Canterbury Earthquake spaces. Key tasks and achievements: - Increased claims resolutions rate by analysing claims & recommending innovative resolution strategies (project lead) - Enhanced project outcomes by initiating improvements to rural claims assessments and late stage complaint process - Managed own claims portfolio from insured / broker liaison & site visits to processing contents, rural and domestic settlements & payments - Exceeded recoveries target regularly and strengthened project by providing regular and insightful feedback to project lead and staff - Fostered effective relationships at all levels contributing to overall business improvements and performance



Morgan Project Services

• Senior Project Coordinator

  • Mar 2017 - Sep 2017

  Project administration for Kaikoura earthquake claims. Key tasks and achievements: - Streamlined method to manage multiple building coordinators bookings increasing scoping appointments booked by 35% - Promoted to project lead for team of 5 administrators and 10 building coordinators successfully completing scope bookings before deadlines - Provided efficient executive assistant level support to 4 building coordinators - Leveraged weekly reporting to target outstanding scopes and reduce leftover rates contributing to project's early success - Liaised with homeowners and brokers to book scoping appointments



ACC New Zealand

• New Zealand
• Government Administration
• 700 & Above Employee

• Senior Case Manager

  • Apr 2008 - Dec 2016

  Proactively managed & motivated clients using early intervention rehabilitation & best practice case management to achieve return to work & independence outcomes. Rose to senior case manager providing direction & rehabilitation for longer-term & higher needs clients. Key tasks and achievements: - Improved outside of normal recovery timeframes rehabilitation and return to work rates by managing risks, barriers and psycho-social flags - Autonomously managed own claims portfolio reducing my caseload consistently allowing more time to manage complex claims - Tailored case management and rehabilitation plans with appropriate rehabilitation programmes (physical, psychological and vocational) - Made appropriate and robust rehabilitation and vocational independence decisions contributing to individual and branch performance - Built effective relationships with internal and external stakeholders to gain insight and develop my skills and business / technical knowledge - Promoted to senior case manager position on a new project managing longer term clients of 365 and 547 duration in Recover Independence Service Highlights: - Studied and graduated with a Post-graduate certificate in Health Science (Case Management) - Selected to give key-note speech at graduation for 2016 cohort



Chambers PR

• Communications Consultant

  • Feb 2007 - Mar 2008

  Lead event manager for a variety of events; from openings, product launches & staff parties to client sponsored stands at festivals & expos. Managed client marketing activities including research, branding, collateral, media releases, media lists & liaison. Key tasks and achievements: - Managed events tasks including client brief / debrief, theming, supplier liaison, logisitics, consents, runsheets, budgets, branding and collateral - Completed public relations tasks including media lists, releases and liaison, copywriting, and editing and proof-reading marketing content - Completed consultant activities including crisis and client management, research, supplier liaison, production, branding and collateral