Secure Storage Manager

• Mar 2021 - Present

Client liaison Contract tenderingGReVL/ GRASP complianceCCTV/ Intruder/ Fire/ Security contract managementOut of hours responder

Security Controller

• Mar 2017 - Mar 2021

Visitor Services Supervisor

• Jun 2008 - Feb 2017

While at the IWM it has been my responsibility to:Ensure the smooth running of visitor services and security at the Imperial War Museum.Train, motivate and support a team of up to 50 Visitor Services Assistants.Carry out performance reviews, staff investigations and annual appraisals.Act as duty manager.Help manage the departmental roster including annual leave and sickness absence.Serve on the staff communications forum, providing a key link between staff of all departments and senior management.Control access to the building and ensure the safety and security of staff and visitors. Respond to visitor complaints.Train staff in all aspects of the museum.Attend first aid incidents as a rapid responder. I am first aid, pediatric first aid, CPR and AED trained.Investigate and submit reports on incidents at the museum. Over the last four years some of my key achievements have been to:Create and implemented a training scheme for all temporary agency staff.Created a SOP Handbook for all post room staff after a change in the IWM's post room location and processes. Organize the training rosters for online skills courses and equality training for all Visitor Services Staff. Show less

Museum Assistant

• Feb 2007 - Jun 2008

I was responsible for monitoring the gallery spaces and responding to case alarms.I assisted visitors with their visits, answering questions about the museum and the exhibits.I was responsible for cleaning the galleries and setting up event spaces.

Restaurant Supervisor

• Jan 2006 - Feb 2007

Cash handling, banking, and associated paperwork. Organising and supporting a team of up to 10 waitresses and 3 kitchen staff. Responsible for promoting, booking and ensuring the success of events within the restaurant's function program. Organising stocktake and ordering supplies. Dealing with customer complaints. Cash handling, banking, and associated paperwork. Organising and supporting a team of up to 10 waitresses and 3 kitchen staff. Responsible for promoting, booking and ensuring the success of events within the restaurant's function program. Organising stocktake and ordering supplies. Dealing with customer complaints.

Bar Staff

• Mar 2004 - Jan 2006

Stocktaking. Ensuring high standards of cleaning around the bar and restaurant. Waiting tables, serving at the bar and customer services. Stocktaking. Ensuring high standards of cleaning around the bar and restaurant. Waiting tables, serving at the bar and customer services.

Gallery Assistant and Educator

• Sep 2002 - Jul 2005

Teaching all age groups about the history of ancient Egypt. Responding to gallery alarms. I would use props to assist in the interpretation of objects. Teaching all age groups about the history of ancient Egypt. Responding to gallery alarms. I would use props to assist in the interpretation of objects.

Waitress and Food Preparation Assistant

• Jun 2002 - May 2003

Waiting on tables. Cooking, creating home-made cakes and main courses. Waiting on tables. Cooking, creating home-made cakes and main courses.

Sales Assistant

• May 1998 - Jun 2002

Serving customers at the counter and shelve stacking. Stocktake and ordering of stock. Serving customers at the counter and shelve stacking. Stocktake and ordering of stock.