Experience

GTS Technology Solutions

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Payroll & Benefits Specialist

  • Feb 2023 - Present



Rialtic

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• People Operations Associate

  • Mar 2022 - Oct 2022

  - Work alongside finance, accounting, & IT operations to execute the implementation of improved people processes and systems - Ensure a great onboarding experience, help managers and employees with people related questions/issues, maintain our people-related information, and manage benefits - Help shape the culture of Rialtic by building communication systems, supporting the Employee Engagement Group, team activities, and DE&I initiatives - Operate a world-class remote onboarding process that helps new employees hit the ground running, including required paperwork and facilitating onboarding sessions - Maintain and improve our benefits package by working with benefit vendors and PEO to ensure great service for employees and assisting with Open Enrollment - Propose and implement process improvements and task automation through technology as Rialtic scales in size and complexity - Build and maintain relationships with legal, finance, accounting (payroll) and IT operations to ensure solutions are developed cross-functionally - Support various People Operations projects as they arise and ensure adherence to required people programs including performance reviews - Strengthen culture; lead team social events and company-wide initiatives to bring our remote team together for bonding and strategic brainstorms



Hero Digital

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• People Operations Specialist | Onboarding & Benefits

  • Nov 2021 - Mar 2022

  - Own the delivery and effectiveness of several core HR processes and responsibilities across employee life-cycle activities including new hire benefits orientation, employee onboarding lifecycle, leave management, and HR payroll communication. - Organize and execute onboarding orientation programs (first day, first week, first month, first quarter). - Lead benefits orientation and employee facing administration and serve as a point of contact for benefit related employee questions, escalations, and resolutions on employee issues. Reconcile and ensure compliance and accounting of benefits programs nationally. - Troubleshoot benefits feed discrepancies through to resolution. - Manage benefit campaigns and communications to amplify new benefits offerings, increase utilization, and support open enrollment efforts. - Own benefits systems and user management of those systems. - Support the delivery and improvement of scalable programs including onboarding and induction programs. - Ensure ongoing knowledge and compliance with relevant regulations and requirements pertaining to minimize risk and exposure to the company; support development of national compliance calendar and ensure all individual filings are completed on time. - Administer FMLA, STD and general LOA programs, reconcile with payroll and communicate with employees using Hero’s leave benefits.



Birdeye

• United States
• Software Development
• 700 & Above Employee

• Human Resources

  • Nov 2017 - Aug 2021

  - Provided HR leadership during a period of continued rapid growth - Joined the company’s Dallas location with 25 employees in 2017 - Led the onboarding of 282 employees over two years - Delivered industry-leading employee customer service resulting in a happiness rating of 90% from employee surveys - Produced happiness rating with a 1.07 HR-to-Employee Ratio (1:93) - Designed and built our HR intranet website to streamline employee resources and tools - Manage and maintain the accuracy of the company HRIS (Paylocity) - Conduct relevant HRIS training for employees and management - Provide and analyze various reports - Developed our global onboarding program to align our international office locations - Established and launched our onboarding workflow between Recruiting > IT > HR > Training - Launched our 30/60/90 day check-in process - Monitor and report on emerging trends in employment and labor law - Oversee unemployment claims - Create/update policies and procedures to reflect changes in relevant laws - Investigate employee complaints including sexual harassment and discrimination charges, in a confidential and sensitive manner - Oversee I-9 employment verifications and E-Verify - Organization of yearly benefits open enrollment - Manage new hire benefits enrollments - Led the establishment of three employee resource groups (Women, Black, LGBTQ+) - Led the rapid transition to a remote working model due to COVID-19 - Established virtual onboarding workflow and orientation - Provided support to furloughed employees and oversaw their seamless return to work - Managed the consolidation of office spaces over the span of two weeks



Post Asylum

• Media Production
• 1 - 100 Employee

• Client Services Manager, Social Media Marketing Coordinator, Unofficial Barista

  • Sep 2015 - Apr 2017

  - Manage client expectations, provide customized support, and facilitate client communications. - Develop procedures and establish standards. - Assist in daily office operations and maintain supplies. - Create and present social media content. - Organize and execute company events. - Receive and forward incoming mail, coordinate the pickup and delivery of shipping and mail services, and maintain account information for each shipping service company. - Produce lattes and cappuccinos