Experience

Prosper RCM Solutions

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Supervisor

  • May 2019 - Present



Physician Office Partners

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Team Lead

  • May 2016 - Present

  Manage West Coast Customer Service Team which consists of seven employees • Monitor production and quality control for all customer service team members • Participate in employee disciplinary action if warranted • Assist in hiring process of new customer service team members • Follow up on unpaid insurance/guarantor accounts • Work with internal teams to ensure smooth communications and teamwork across multiple departments • Note detailed actions taken in patient accounts • Respond to internal and external inquiries, both e-mail and phone • Invoice surgeon’s office for cosmetic reimbursement • Provide estimates for procedures when requested • Train new employees on billing platform and company procedures • Resolve phone calls with patients, doctors and office staff with escalated issues • Elected to “POP Cares” Board which plans and executes charitable giving and volunteer experiences each quarter. • Awarded 2018 Q3 POP S.T.A.R., a peer-nominated and selected program that recognizes team members for work excellence. Show less



Southwest Center for Independent Living

• Springfield, Missouri Area

• Youth Advocate

  • Mar 2012 - Apr 2016

  I work with youth with disabilities advocating for their independence. I help our youth learn independent living skills while teaching BASE classes and helping parents and kids navigate IEP and 504 plans. I am also on the volunteer committee, training all new volunteers and placing them in proper jobs around SCIL. I was a caseworker for those with disabilities in the surrounding area on the consumer directed services program until i moved to a youth advocate in October 2013. I work with youth with disabilities advocating for their independence. I help our youth learn independent living skills while teaching BASE classes and helping parents and kids navigate IEP and 504 plans. I am also on the volunteer committee, training all new volunteers and placing them in proper jobs around SCIL. I was a caseworker for those with disabilities in the surrounding area on the consumer directed services program until i moved to a youth advocate in October 2013.



Cox Medical Center

• Senior Specialist/ Trainer

  • Nov 2009 - Mar 2012

  Trained the registration specialist at all of the locations through Cox. Trained the registration specialist at all of the locations through Cox.