IAM Developer

• Aug 2022 - Present

Station Manager

• Feb 2019 - Dec 2021

Incident investigation and reporting, staff management and training, risk assessment, client liaison, recruitment and onboarding, workplace inspections.- Revised & improved documentation processes which resulted in a compliance audit score of 100%- Lead team of 28 multinational employees & increased staff retention rate by 20% year on year- Received two promotions within first 8 months of tenure Incident investigation and reporting, staff management and training, risk assessment, client liaison, recruitment and onboarding, workplace inspections.- Revised & improved documentation processes which resulted in a compliance audit score of 100%- Lead team of 28 multinational employees & increased staff retention rate by 20% year on year- Received two promotions within first 8 months of tenure

Language Consultant & Trainer

• Apr 2019 - Dec 2019

In-house English consultant based within IT team at Commerz Systems Eschborn. English Trainer, curriculum preparation, live support.- Provided communication & language services to clients during process of merging multi-lingual teams- Created training programs specifically designed for multicultural groups on working together In-house English consultant based within IT team at Commerz Systems Eschborn. English Trainer, curriculum preparation, live support.- Provided communication & language services to clients during process of merging multi-lingual teams- Created training programs specifically designed for multicultural groups on working together

English Second Language Specialist

• Mar 2015 - Apr 2019

Business & general english training for private students, and local language schools. - Wrote & implemented lesson plans & learning materials for private clients- Designed assessment processes to provide accurate feedback- Increased contract renewals from students when teaching on behalf of Berlitz Business & general english training for private students, and local language schools. - Wrote & implemented lesson plans & learning materials for private clients- Designed assessment processes to provide accurate feedback- Increased contract renewals from students when teaching on behalf of Berlitz

Business Development

• Nov 2013 - Feb 2015

New business leads, relationship management with suppliers, recruitment, training and development.- Increased first-year revenue by 25% by improving staff training & customer engagement- Developed & maintained relationships with suppliers & local businesses resulting in better quality products & faster resolution times New business leads, relationship management with suppliers, recruitment, training and development.- Increased first-year revenue by 25% by improving staff training & customer engagement- Developed & maintained relationships with suppliers & local businesses resulting in better quality products & faster resolution times

Traveler

• Mar 2013 - Nov 2013

Traveled across 3 continents and visited 28 countries Traveled across 3 continents and visited 28 countries

Security Risk Manager

• Feb 2012 - Mar 2013

Management of security contractor, training and inductions for new staff, public liability claims management, management of CCTV system,maintaining counter terrorist procedures and audits of processes, coordinate and delivery of health and safety training procedures, special event coordination.- Oversaw integration of Dock management system resulting in faster load & unload times- Managed expansion of CCTV network - Achieved record result of 98.7% in annual security compliance audit

State Operation Manager

• Nov 2005 - Feb 2012

Senior Operations Coordinator (2005-2009)State Operations Manager NSW/ACT (2009-2012)Management of BM team and oversee 520 staff, leadership development for BM Team, operational reports, control and monitoring of key NSW Retail and Commercial building assets, assist GM in preparations for new and renewal contract tender processes, VIP event management, recruitment of staff of all levels, assist payroll and HR in employee matters.- Managed 10 key commercial client contracts with total value $7M+ - Recuited over 300 security professionals - Management of Business Management Team & 500+ personnel

Control room Operator

• Jan 2002 - Nov 2005

Support role for control room manager- Technical support for alarm technicians- Investigations for key clientele- New & existing staff training & development Support role for control room manager- Technical support for alarm technicians- Investigations for key clientele- New & existing staff training & development