Rachael Guscott
Customer Support Specialist at INTELICS- Claim this Profile
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Bio
Experience
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INTELICS
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Australia
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Software Development
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1 - 100 Employee
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Customer Support Specialist
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Apr 2023 - Present
Supporting the Intelics software deployment to mining contractors across the Bowen Basin Supporting the Intelics software deployment to mining contractors across the Bowen Basin
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BHP
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1 - 100 Employee
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Maintenance Contracts Superintendent
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Apr 2021 - Dec 2022
Contractor safety and compliance, and apprentice management at Caval Ridge Mine
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Line Coach
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Aug 2019 - Apr 2021
Leading a small team within the site deployment streams. The coaching aspect of this role is with front-line employees through to Superintendents and Managers. Coaching is on the BHP Operating System (BOS), an operating methodology comprised of Lean principles, with a focus on organisational transformation by shifting the mindsets and behaviours of individuals and teams.
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Line Technical Specialist
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Jan 2019 - Aug 2019
Part of the team deploying the BHP Operating System (BOS) at Caval Ridge Mine. BOS is a key part of a global transformation within BHP. The key aspect of this role is coaching the BOS operating methodology (comprised of Lean principles), with a focus on organisational transformation by shifting the mindsets and behaviours of individuals and teams.
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Specialist Site Systems
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Jul 2017 - Jan 2019
Responsible for identifying and implementing system improvements, particularly for the Site Safety and Health Management System (SHMS) and associated sub-systems (i.e. Contractor Management, Event management, etc), Legislative compliance, audits and governance.
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Technician, Site Systems / Coal A&I / Mine Control
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Dec 2013 - Jul 2017
Responsible for identifying and implementing system, productivity and safety improvements. Small project managementData integrity/analysis, monitoring and complianceLead investigationsProcess mapping / system enhancementManagement of change
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Assistant Executive
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Jun 2012 - Nov 2013
Reporting to the General Manager/SSE, and supporting the senior leadership team with site priorities.- Leadership diary management / time management- Coordination of administration activities, events and functions- Management of legislative records and coordination/development responses and action management
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Macmahon
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Australia
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Mining
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700 & Above Employee
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Senior Site Administrator
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Dec 2007 - Jun 2012
Contract/Client management, Progress claims/financial management, HR/rosters/payroll, Safety & Training system management, Legislative compliance, audits and governance. Contract/Client management, Progress claims/financial management, HR/rosters/payroll, Safety & Training system management, Legislative compliance, audits and governance.
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Education
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CQUniversity
Associate's degree, Information Technology