Rachael Guscott

Customer Support Specialist at INTELICS
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Contact Information
us****@****om
(386) 825-5501
Location
Moranbah, Queensland, Australia, AU

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Experience

    • Australia
    • Software Development
    • 1 - 100 Employee
    • Customer Support Specialist
      • Apr 2023 - Present

      Supporting the Intelics software deployment to mining contractors across the Bowen Basin Supporting the Intelics software deployment to mining contractors across the Bowen Basin

    • 1 - 100 Employee
    • Maintenance Contracts Superintendent
      • Apr 2021 - Dec 2022

      Contractor safety and compliance, and apprentice management at Caval Ridge Mine

    • Line Coach
      • Aug 2019 - Apr 2021

      Leading a small team within the site deployment streams. The coaching aspect of this role is with front-line employees through to Superintendents and Managers. Coaching is on the BHP Operating System (BOS), an operating methodology comprised of Lean principles, with a focus on organisational transformation by shifting the mindsets and behaviours of individuals and teams.

    • Line Technical Specialist
      • Jan 2019 - Aug 2019

      Part of the team deploying the BHP Operating System (BOS) at Caval Ridge Mine. BOS is a key part of a global transformation within BHP. The key aspect of this role is coaching the BOS operating methodology (comprised of Lean principles), with a focus on organisational transformation by shifting the mindsets and behaviours of individuals and teams.

    • Specialist Site Systems
      • Jul 2017 - Jan 2019

      Responsible for identifying and implementing system improvements, particularly for the Site Safety and Health Management System (SHMS) and associated sub-systems (i.e. Contractor Management, Event management, etc), Legislative compliance, audits and governance.

    • Technician, Site Systems / Coal A&I / Mine Control
      • Dec 2013 - Jul 2017

      Responsible for identifying and implementing system, productivity and safety improvements. Small project managementData integrity/analysis, monitoring and complianceLead investigationsProcess mapping / system enhancementManagement of change

    • Assistant Executive
      • Jun 2012 - Nov 2013

      Reporting to the General Manager/SSE, and supporting the senior leadership team with site priorities.- Leadership diary management / time management- Coordination of administration activities, events and functions- Management of legislative records and coordination/development responses and action management

    • Australia
    • Mining
    • 700 & Above Employee
    • Senior Site Administrator
      • Dec 2007 - Jun 2012

      Contract/Client management, Progress claims/financial management, HR/rosters/payroll, Safety & Training system management, Legislative compliance, audits and governance. Contract/Client management, Progress claims/financial management, HR/rosters/payroll, Safety & Training system management, Legislative compliance, audits and governance.

Education

  • CQUniversity
    Associate's degree, Information Technology
    2017 - 2021

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