Experience

AQUARATE
• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee
• Business Administrator

  • May 2023 - Present


Financial services

• Team Leader

  • Apr 2022 - Mar 2023

  Promoting and selling the Tax back portfolio of services/products over the phone, via WhatsApp/Salesforce Integration and email. Ensuring all clients receive a high level of personal care and attention, handling all requests from potential or existing clients through instant WhatsApp messaging (Salesforce Omni) you receive by phone/email Managing each part of the process of packaging and nurturing leads, corresponding with each client through Salesforce and WhatsApp integration… Show more Promoting and selling the Tax back portfolio of services/products over the phone, via WhatsApp/Salesforce Integration and email. Ensuring all clients receive a high level of personal care and attention, handling all requests from potential or existing clients through instant WhatsApp messaging (Salesforce Omni) you receive by phone/email Managing each part of the process of packaging and nurturing leads, corresponding with each client through Salesforce and WhatsApp integration. Training the team to use this method of communication so to increase performance percentages of the processing of refunds. Responsible for the day-to-day operations on the business ensuring tasks and lists are delegated using software such as Asana and Salesforce Leading the team so to ensure department KPIs were met ensuring a 100K turnover each month, contributing to all team objectives and targets. Collaborating with the external Marketing company so to ensure campaigns are relevant and successful. Monitoring the cost per lead and Cost per Acquisition and overall Ad spend. Responsible for nurturing leads, to develop and maintain relationships with clients ensuring all relevant documentation is on file for each client and data input is accurate in Salesforce. Adhere to all relevant legislation and regulations. Assist in the preparation of tax computations and tax planning, filing of P87 & Self-Assessment Tax returns. Input financial information into the database and maintaining accurate records. Creating reports and dashboards, analysing data so to ensure automations within the process are working as should. Manage queries in a timely and professional manner Liaising with HMRC concerning client issues. Creating and implementing standard operating procedures, carrying out one to one Training of updates to the team. Managing and updating rosters within Breathe which manages employee hours for Payroll. Show less Promoting and selling the Tax back portfolio of services/products over the phone, via WhatsApp/Salesforce Integration and email. Ensuring all clients receive a high level of personal care and attention, handling all requests from potential or existing clients through instant WhatsApp messaging (Salesforce Omni) you receive by phone/email Managing each part of the process of packaging and nurturing leads, corresponding with each client through Salesforce and WhatsApp integration… Show more Promoting and selling the Tax back portfolio of services/products over the phone, via WhatsApp/Salesforce Integration and email. Ensuring all clients receive a high level of personal care and attention, handling all requests from potential or existing clients through instant WhatsApp messaging (Salesforce Omni) you receive by phone/email Managing each part of the process of packaging and nurturing leads, corresponding with each client through Salesforce and WhatsApp integration. Training the team to use this method of communication so to increase performance percentages of the processing of refunds. Responsible for the day-to-day operations on the business ensuring tasks and lists are delegated using software such as Asana and Salesforce Leading the team so to ensure department KPIs were met ensuring a 100K turnover each month, contributing to all team objectives and targets. Collaborating with the external Marketing company so to ensure campaigns are relevant and successful. Monitoring the cost per lead and Cost per Acquisition and overall Ad spend. Responsible for nurturing leads, to develop and maintain relationships with clients ensuring all relevant documentation is on file for each client and data input is accurate in Salesforce. Adhere to all relevant legislation and regulations. Assist in the preparation of tax computations and tax planning, filing of P87 & Self-Assessment Tax returns. Input financial information into the database and maintaining accurate records. Creating reports and dashboards, analysing data so to ensure automations within the process are working as should. Manage queries in a timely and professional manner Liaising with HMRC concerning client issues. Creating and implementing standard operating procedures, carrying out one to one Training of updates to the team. Managing and updating rosters within Breathe which manages employee hours for Payroll. Show less

• Lead Management - Business Support Executive

  • Jul 2021 - Mar 2022

  Provided lead-based customer sales in UK to top earning clients. Networked successfully with existing clients to develop further business opportunities. Creating, analysing, and running daily, weekly, and monthly reports for the board of directors Managing and sorting leads into different categories within salesforce, assigning leads to a team of 19 individuals. Monitoring pipelines so to ensure each lead had been contacted a minimum number of times as per the company… Show more Provided lead-based customer sales in UK to top earning clients. Networked successfully with existing clients to develop further business opportunities. Creating, analysing, and running daily, weekly, and monthly reports for the board of directors Managing and sorting leads into different categories within salesforce, assigning leads to a team of 19 individuals. Monitoring pipelines so to ensure each lead had been contacted a minimum number of times as per the company policy. Reporting on 3CX calls and measuring conversion rates. Participating in weekly manager meetings, providing administrative tasks. Show less Provided lead-based customer sales in UK to top earning clients. Networked successfully with existing clients to develop further business opportunities. Creating, analysing, and running daily, weekly, and monthly reports for the board of directors Managing and sorting leads into different categories within salesforce, assigning leads to a team of 19 individuals. Monitoring pipelines so to ensure each lead had been contacted a minimum number of times as per the company… Show more Provided lead-based customer sales in UK to top earning clients. Networked successfully with existing clients to develop further business opportunities. Creating, analysing, and running daily, weekly, and monthly reports for the board of directors Managing and sorting leads into different categories within salesforce, assigning leads to a team of 19 individuals. Monitoring pipelines so to ensure each lead had been contacted a minimum number of times as per the company policy. Reporting on 3CX calls and measuring conversion rates. Participating in weekly manager meetings, providing administrative tasks. Show less


Prestige Contract Rental Ltd
• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Rental Admin Manager

  • Jun 2020 - Jul 2021

The Sinclair Group of Companies
• Staffing and Recruiting
• 1 - 100 Employee
• Accounts Assistant

  • Sep 2019 - Jun 2020

Compass Group
• Investment Management
• 1 - 100 Employee
• People Operations Officer

  • Mar 2019 - Aug 2019


Bright Sky Contracting

• United Kingdom
• Accounting
• 1 - 100 Employee

• Agency Support Manager

  • Oct 2017 - Mar 2019

• Customer Service Manager

  • Jul 2015 - Oct 2017

  Bright Sky Umbrella is an umbrella company that understands the requirements of our recruitment partners, and their candidates. We have a commitment to our clients that they receive a genuine bespoke service. We are able to mitigate all associated risks from our recruitment partners. We are able to offer genuine assistance and help to our employee's and contractors through our various robust payment services.



Red Contractors Ltd

• 1 - 100 Employee

• Customer Service Executive

  • Apr 2014 - Jun 2015

  I am currently working with Red Contractors, in a customer service role. It is my responsibility to make all candidates fully understand how a compliant umbrella service works. I complete both outbound and inbound calls, dealing with existing customers queries and helping generate new business by registering new candidates. In addition it is a key responsibility to build strong working relations with our agency partners. My role is very varied and it is key that I am able to communicate… Show more I am currently working with Red Contractors, in a customer service role. It is my responsibility to make all candidates fully understand how a compliant umbrella service works. I complete both outbound and inbound calls, dealing with existing customers queries and helping generate new business by registering new candidates. In addition it is a key responsibility to build strong working relations with our agency partners. My role is very varied and it is key that I am able to communicate in a friendly professional manner, to all different types of people. In addition to talking with clients, candidates, and customers on the phone, I also regularly complete site visits to complete onsite registrations, and allow people to put a face to the voice! Show less I am currently working with Red Contractors, in a customer service role. It is my responsibility to make all candidates fully understand how a compliant umbrella service works. I complete both outbound and inbound calls, dealing with existing customers queries and helping generate new business by registering new candidates. In addition it is a key responsibility to build strong working relations with our agency partners. My role is very varied and it is key that I am able to communicate… Show more I am currently working with Red Contractors, in a customer service role. It is my responsibility to make all candidates fully understand how a compliant umbrella service works. I complete both outbound and inbound calls, dealing with existing customers queries and helping generate new business by registering new candidates. In addition it is a key responsibility to build strong working relations with our agency partners. My role is very varied and it is key that I am able to communicate in a friendly professional manner, to all different types of people. In addition to talking with clients, candidates, and customers on the phone, I also regularly complete site visits to complete onsite registrations, and allow people to put a face to the voice! Show less


Serco
• France
• Oil and Gas
• 1 - 100 Employee
• Customer Service Advisor- Jobcentre Plus

  • Jun 2009 - Apr 2014

Vertex Data Science
• United Kingdom
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee
• Customer Service Advisor- Esure Car Insurance

  • Apr 2008 - Jun 2009