Experience

Sexyland Australia Pty Ltd.

• Australia
• Retail
• 1 - 100 Employee

• Retail Store Manager

  • Jun 2023 - Present

• Retail Sales Assistant

  • Dec 2020 - Jul 2023

  - Greeting and assisting customers on the sale floor, ensuring exemplary customer service and improving customer experience by utilising product knowledge to provide personalised recommendations and happily guiding customers through the process of successfully finding their ideal products.- Meticulously handle POS system transactions including cash, eftpos, exchanges, returns and refunds to ensure seamless and accurate cash flow.- Worked on a small team that consists of 7-8 other sales associate to boost sales goals and units per transactions through constant communication.- Being able to multi-task and process different orders and transactions, while still prioritising efficiency.- Maintaining a clean, organised and well stock sales floor throughout the full shift. Show less



The Coffee Club Australia

• Australia
• Hospitality
• 300 - 400 Employee

• Shift Leader

  • Jun 2020 - Nov 2020

  - Providing friendly customer service all while remaining calm during periods of high volume. - Memorising over 50 menu items and happily fulfilling customer orders that included hot and cold drinks, seasonal offerings and food items. - Learned and followed all food safety regulations - Using my knowledge of menu to help make recommendations to customers. - Assisting store manger with stock take and stock orders. Less - Providing friendly customer service all while remaining calm during periods of high volume. - Memorising over 50 menu items and happily fulfilling customer orders that included hot and cold drinks, seasonal offerings and food items. - Learned and followed all food safety regulations - Using my knowledge of menu to help make recommendations to customers. - Assisting store manger with stock take and stock orders. Less



del Rios Winery

• Australia
• Hospitality
• 1 - 100 Employee

• Waitress

  • Nov 2019 - Mar 2020

  - Warmly greeting new and returning customers. - Studied and memorised full menu which included 30+ food items and 15 types of wines which included red, white and sparkling as well as limited edition menu items to give customised recommendation to guests. - Maintaining a clean and organised bar area by constantly wiping down surfaces, loading and unloading dishes and keeping all products fully stocked - Working in a small team of 5 in front and back of house to ensure all orders are going out in a timely manner and communicating successfully with each other about any allergies or dietary request. Show less



The Lake Louise Ski Resort and Summer Gondola

• Canada
• Recreational Facilities
• 100 - 200 Employee

• Food And Beverage Attendant

  • May 2019 - Oct 2019

  • Rotating between summer buffet, cafeteria and café (Starbucks)• Serving multiple large tour groups of up to 600 people daily• Bussing tables in an effective manner while also resetting tables for following groups• Working on buffet line by keeping it tidy and stocked up• Making coffees and specialty drinks at Starbucks• Opening and closing, general cleaning everyday and deep cleaning at the end of the season• Communicating and working very closely with my coworkers and kitchen staff• Was nominated for employee of the month by my coworkers (August) Show less

• Prep Cook

  • Nov 2018 - May 2019

  • Prepping food, assembling burgers and hot dogs during service, working on the pizza station, fryers, grill and on the till taking orders• Working closely as a team communicating with front of house and back of house• Helping in the dish pit• Keeping working station clean as well as cleaning every day during the closes and deep cleaning at the end of the season• Stock counting every month, putting stock deliveries away and organizing walk in fridge and freezer



Blue Mountain Resort

• Canada
• Hospitality
• 300 - 400 Employee

• Line Cook

  • Dec 2017 - Oct 2018

  • Working in an open kitchen that served Mexican cuisine • Preparing and assembling dishes • Communicating clearly to run a smooth service line, as well as working closely with front of house • Taking phone orders and take out orders • Assisting with the soft serve ice cream station when busy • Working in an open kitchen that served Mexican cuisine • Preparing and assembling dishes • Communicating clearly to run a smooth service line, as well as working closely with front of house • Taking phone orders and take out orders • Assisting with the soft serve ice cream station when busy



Red Rock Airport Service

• Melbourne Airport, Victoria, Australia

• Food and Beverage Assistant

  • Aug 2014 - Nov 2017

  - Working as an all rounder in multiple hospitality venues throughout terminal 2-4 in Melbourne Airport while serving multiple guests per shift in a high pressure environment. - Warmly welcoming guest and providing friendly customer service ensuring customer is served in a prompt manner all while remaining calm during periods of high volume - Memorise multiple menus and menu items and rotating specials in order to give customer recommendations and tailor to any dietary request. - Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time - Serving bar food and alcoholic beverages including wine, craft beer and custom cocktails to 100-1,000 guests per shift - Fulfilled customer orders including hot and cold drinks and over 30 food items Show less