Experience

Archbishop Spalding High School
• United States
• Education Administration Programs
• 1 - 100 Employee
• Administrative Assistant to Academic Affairs

  • Jan 2021 - Present


North Arundel Aquatic Center

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Customer Service Manager

  • Aug 2019 - Jan 2021

  As a Customer Service Manager, I am responsible for supervising the operations of the front desk and ensuring all policies and procedures are followed. I coordinate each staff members availability to generate a weekly schedule to cover all necessary shifts. In addition, I am responsible for completing the on-boarding process, including reviewing resumes, conducting interviews, and selecting the best candidate for the position. After a candidate is selected, I conduct a comprehensive on-board process and work one-on-one with them using training modules and scenarios. I am also responsible for designing signs for the facility and creating calendars to update patrons on upcoming closures. I gather and analyze data collected by the front desk staff to create spreadsheets which have been used to determine price changes. Finally, I act as a backup to submit time sheets for payroll and complete deposits for the facility. Show less

• Group Coordinator

  • Mar 2018 - Jan 2021

  As the Group Coordinator, I am responsible contacting groups that are interested in a visit to the facility. I coordinate the schedules of multiple external groups (summer camps, scout groups, church groups) to meet the needs of each reserving group. I prepare a contract with billing information to send to the point of contact for the reservation. Prior to the arrival of groups, I create a clear set of guidelines and procedures for all groups to follow and enforce the guidelines upon arrival. In addition, I am responsible for monitoring groups upon arrival and contacting any groups that do not show up for their scheduled reservation. Show less



American Radiology Services

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Service Representative

  • Oct 2018 - May 2020

  At American Radiology Services, I worked as a Patient Services Representative to greet patients and provide excellent customer service during the check in process. I compiled patient paperwork and used a software system to register new and existing patients for upcoming appointments. I was responsible for obtaining proper health insurance and demographic information to assist with billing and medical records. In addition, I recorded and collected patient charges. During my time in this position, I learned how to manage conflict professionally as we diffused encounters with upset patients while remaining calm and courteous. At the front desk, I collaborated with other team members and exercised excellent time management skills to follow the appointment schedule. This required me to review each patient's appointment time compared to the time that they signed in. Additionally, I acted as a liaison between the radiology technician and the patient regarding arrivals and delays. I was responsible for answering incoming phone calls and transferring them to the appropriate department if necessary. Finally, I was responsible for scheduling, rescheduling, or canceling patient appointments as needed. Show less