Experience

Peak Mortgages and Protection

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Mortgage Consultant

  • Sep 2022 - Present



Sequence UK Ltd incorporating Barnard Marcus - Brown & Merry - Fox & Sons - William H Brown

• United Kingdom
• Real Estate
• 700 & Above Employee

• Mortgage and protection consultant

  • Jun 2019 - Sep 2022



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Customer Service Officer

  • Jun 2015 - Jun 2019

  As a senior customer service officer I help customers with their day to day banking, savings and mortgage needs. On a daily basis I ensure that the customers needs are met and undertake individual reviews to discover how they can be maximised. Working in a flagship branch means that delivering excellent customer service is at the heart of everything that we do As a senior customer service officer I help customers with their day to day banking, savings and mortgage needs. On a daily basis I ensure that the customers needs are met and undertake individual reviews to discover how they can be maximised. Working in a flagship branch means that delivering excellent customer service is at the heart of everything that we do



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Non food line manager

  • Aug 1993 - May 2015

  Leading and coaching my team of staff to enable them to deliver the day to day operations of the store. Responsible for delivering budgets and targets and business critical KPI's. Building individuals knowledge of services and products to allow them to develop their skills and build relationships with customers. Ensure all legal training is carried out and policies are adhered to. Implementing people policies such as recruitment of staff, right to work in the UK and grievance and disciplinary… Show more Leading and coaching my team of staff to enable them to deliver the day to day operations of the store. Responsible for delivering budgets and targets and business critical KPI's. Building individuals knowledge of services and products to allow them to develop their skills and build relationships with customers. Ensure all legal training is carried out and policies are adhered to. Implementing people policies such as recruitment of staff, right to work in the UK and grievance and disciplinary procedures. Show less Leading and coaching my team of staff to enable them to deliver the day to day operations of the store. Responsible for delivering budgets and targets and business critical KPI's. Building individuals knowledge of services and products to allow them to develop their skills and build relationships with customers. Ensure all legal training is carried out and policies are adhered to. Implementing people policies such as recruitment of staff, right to work in the UK and grievance and disciplinary… Show more Leading and coaching my team of staff to enable them to deliver the day to day operations of the store. Responsible for delivering budgets and targets and business critical KPI's. Building individuals knowledge of services and products to allow them to develop their skills and build relationships with customers. Ensure all legal training is carried out and policies are adhered to. Implementing people policies such as recruitment of staff, right to work in the UK and grievance and disciplinary procedures. Show less