Rachael Cobb

A/R Billing Data Entry Clerk at Colonial Management Group Llc
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Contact Information
us****@****om
(386) 825-5501
Location
Orlando, Florida, United States, US
Languages
  • English -

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Credentials

  • Office Management
    Valencia College
    May, 2014
    - Oct, 2024
  • Office Specialist
    Valencia College
    May, 2014
    - Oct, 2024
  • Medical Office Management
    Valencia College
    May, 2013
    - Oct, 2024
  • Medical Office Support Certificate
    Valencia College
    Jan, 2013
    - Oct, 2024
  • Office Support
    Valencia College
    Aug, 2012
    - Oct, 2024

Experience

  • Colonial Management Group Llc
    • United States
    • Financial Services
    • 1 - 100 Employee
    • A/R Billing Data Entry Clerk
      • Jul 2022 - Present

      Data entry of revenue cycle information Posting Payments/Cash from different sources of revenue into patient accounting system Verifying accuracy of information Following up on payments posted Resolving issues and discrepancies with guidance from management Utilization of Excel Spreadsheets Data entry of revenue cycle information Posting Payments/Cash from different sources of revenue into patient accounting system Verifying accuracy of information Following up on payments posted Resolving issues and discrepancies with guidance from management Utilization of Excel Spreadsheets

  • Faneuil Inc
    • United States
    • Outsourcing/Offshoring
    • 700 & Above Employee
    • Claims Adjudicator (Remote)
      • May 2021 - Dec 2021

      • Reviewed and adjudicated unemployment claims • Evaluated claims for accuracy, acceptable documentation for proof of employment and/or sole proprietorship • Created Contact Attempt Forms, while performing outgoing calls to claimants for additional follow up information • Determined claims for eligibility or ineligibility based on efficient research • Reviewed and adjudicated unemployment claims • Evaluated claims for accuracy, acceptable documentation for proof of employment and/or sole proprietorship • Created Contact Attempt Forms, while performing outgoing calls to claimants for additional follow up information • Determined claims for eligibility or ineligibility based on efficient research

  • Second Harvest Food Bank of Central Florida
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Data Entry Specialist
      • Sep 2020 - Jan 2021

      • Utilized CRM database (Bloomerang) to perform all data entry • Accurately entered all donor gift data in a timely fashion, in accordance with established processes and protocols (cultivations and acquisitions) • Input new constituent/organization information • Executed regular database maintenance/hygiene tasks including updates to donor accounts, transactions, duplicate account searches and donor flagging • Performed Deposit Entry Reconciliations • Entered and maintained… Show more • Utilized CRM database (Bloomerang) to perform all data entry • Accurately entered all donor gift data in a timely fashion, in accordance with established processes and protocols (cultivations and acquisitions) • Input new constituent/organization information • Executed regular database maintenance/hygiene tasks including updates to donor accounts, transactions, duplicate account searches and donor flagging • Performed Deposit Entry Reconciliations • Entered and maintained appeal/gift codes for Bloomerang database Show less • Utilized CRM database (Bloomerang) to perform all data entry • Accurately entered all donor gift data in a timely fashion, in accordance with established processes and protocols (cultivations and acquisitions) • Input new constituent/organization information • Executed regular database maintenance/hygiene tasks including updates to donor accounts, transactions, duplicate account searches and donor flagging • Performed Deposit Entry Reconciliations • Entered and maintained… Show more • Utilized CRM database (Bloomerang) to perform all data entry • Accurately entered all donor gift data in a timely fashion, in accordance with established processes and protocols (cultivations and acquisitions) • Input new constituent/organization information • Executed regular database maintenance/hygiene tasks including updates to donor accounts, transactions, duplicate account searches and donor flagging • Performed Deposit Entry Reconciliations • Entered and maintained appeal/gift codes for Bloomerang database Show less

    • Data Entry Specialist
      • Oct 2019 - Jan 2020

      • Utilized CRM database (Bloomerang) to perform all data entry • Accurately entered all donor gift data in a timely fashion, in accordance with established processes and protocols (cultivations and acquisitions) • Input new constituent/organization information • Executed regular database maintenance/hygiene tasks including updates to donor accounts, transactions, duplicate account searches and donor flagging • Performed Deposit Entry Reconciliations • Entered and maintained… Show more • Utilized CRM database (Bloomerang) to perform all data entry • Accurately entered all donor gift data in a timely fashion, in accordance with established processes and protocols (cultivations and acquisitions) • Input new constituent/organization information • Executed regular database maintenance/hygiene tasks including updates to donor accounts, transactions, duplicate account searches and donor flagging • Performed Deposit Entry Reconciliations • Entered and maintained appeal/gift codes for Bloomerang database Show less • Utilized CRM database (Bloomerang) to perform all data entry • Accurately entered all donor gift data in a timely fashion, in accordance with established processes and protocols (cultivations and acquisitions) • Input new constituent/organization information • Executed regular database maintenance/hygiene tasks including updates to donor accounts, transactions, duplicate account searches and donor flagging • Performed Deposit Entry Reconciliations • Entered and maintained… Show more • Utilized CRM database (Bloomerang) to perform all data entry • Accurately entered all donor gift data in a timely fashion, in accordance with established processes and protocols (cultivations and acquisitions) • Input new constituent/organization information • Executed regular database maintenance/hygiene tasks including updates to donor accounts, transactions, duplicate account searches and donor flagging • Performed Deposit Entry Reconciliations • Entered and maintained appeal/gift codes for Bloomerang database Show less

    • Data Entry Specialist
      • Oct 2018 - Jan 2019

      • Utilized CRM database (Bloomerang) to perform all data entry • Accurately entered all donor gift data in a timely fashion, in accordance with established processes and protocols (cultivations and acquisitions) • Input new constituent/organization information • Executed regular database maintenance/hygiene tasks including updates to donor accounts, transactions, duplicate account searches and donor flagging • Performed Deposit Entry Reconciliations • Entered and maintained… Show more • Utilized CRM database (Bloomerang) to perform all data entry • Accurately entered all donor gift data in a timely fashion, in accordance with established processes and protocols (cultivations and acquisitions) • Input new constituent/organization information • Executed regular database maintenance/hygiene tasks including updates to donor accounts, transactions, duplicate account searches and donor flagging • Performed Deposit Entry Reconciliations • Entered and maintained appeal/gift codes for Bloomerang database Show less • Utilized CRM database (Bloomerang) to perform all data entry • Accurately entered all donor gift data in a timely fashion, in accordance with established processes and protocols (cultivations and acquisitions) • Input new constituent/organization information • Executed regular database maintenance/hygiene tasks including updates to donor accounts, transactions, duplicate account searches and donor flagging • Performed Deposit Entry Reconciliations • Entered and maintained… Show more • Utilized CRM database (Bloomerang) to perform all data entry • Accurately entered all donor gift data in a timely fashion, in accordance with established processes and protocols (cultivations and acquisitions) • Input new constituent/organization information • Executed regular database maintenance/hygiene tasks including updates to donor accounts, transactions, duplicate account searches and donor flagging • Performed Deposit Entry Reconciliations • Entered and maintained appeal/gift codes for Bloomerang database Show less

  • CapTel Service Specialists
    • United States
    • 100 - 200 Employee
    • Captioning Assistant
      • May 2018 - Oct 2018

      -Provided live and real time telephone captioning for the deaf and hard of hearing community -Listened to phone conversations and repeated the conversation back into high-tech voice recognition software system -Maintained a high level of accuracy and speed -Utilized a keyboard by typing proper corrections and other words as necessary -Corrected errors while maintaining voice speed -Provided live and real time telephone captioning for the deaf and hard of hearing community -Listened to phone conversations and repeated the conversation back into high-tech voice recognition software system -Maintained a high level of accuracy and speed -Utilized a keyboard by typing proper corrections and other words as necessary -Corrected errors while maintaining voice speed

  • Patient Matters LLC
    • Individual and Family Services
    • 1 - 100 Employee
    • Human Resources Executive Assistant
      • Dec 2017 - Apr 2018

      -Completed expense reimbursements, monthly company credit card reconciliations -Created, edited and maintained company organization chart via PowerPoint -Coordinated new hire orientations, interview agendas, ADP on-boarding with new hires, HIPAA Healthstream for new hires and employee drug screen and background check setups -Booked travel arrangements, and dinner reservations. Created luncheon orders, setup and cleanup. -Created and mailed employee birthday cards, service awards… Show more -Completed expense reimbursements, monthly company credit card reconciliations -Created, edited and maintained company organization chart via PowerPoint -Coordinated new hire orientations, interview agendas, ADP on-boarding with new hires, HIPAA Healthstream for new hires and employee drug screen and background check setups -Booked travel arrangements, and dinner reservations. Created luncheon orders, setup and cleanup. -Created and mailed employee birthday cards, service awards, recognition awards and anniversary cards -Edit and format Word, PowerPoint and Excel documents -Assemble board books for corporate meetings -Designed weekly email blog -UPS shipping and supply order -Corresponded with facilities manager for supplies, bathroom maintenance and cleaning services -Kitchen clean up, supply order and restock Show less -Completed expense reimbursements, monthly company credit card reconciliations -Created, edited and maintained company organization chart via PowerPoint -Coordinated new hire orientations, interview agendas, ADP on-boarding with new hires, HIPAA Healthstream for new hires and employee drug screen and background check setups -Booked travel arrangements, and dinner reservations. Created luncheon orders, setup and cleanup. -Created and mailed employee birthday cards, service awards… Show more -Completed expense reimbursements, monthly company credit card reconciliations -Created, edited and maintained company organization chart via PowerPoint -Coordinated new hire orientations, interview agendas, ADP on-boarding with new hires, HIPAA Healthstream for new hires and employee drug screen and background check setups -Booked travel arrangements, and dinner reservations. Created luncheon orders, setup and cleanup. -Created and mailed employee birthday cards, service awards, recognition awards and anniversary cards -Edit and format Word, PowerPoint and Excel documents -Assemble board books for corporate meetings -Designed weekly email blog -UPS shipping and supply order -Corresponded with facilities manager for supplies, bathroom maintenance and cleaning services -Kitchen clean up, supply order and restock Show less

  • NBCUniversal
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Sales Counselor
      • Jun 2017 - Nov 2017

      • Provided customer service for inquiries pertaining to all Universal products and services • Sold Universal Parks & Resort tickets, Annual Passes, Flex Pay options, Vacation Packages and all other requested accommodations • Assisted with credit/debit card refunds and charges via the Online Ticket Store • Promoted and advertised new upcoming rides, ticket sales and seasonal sale packages • Provided customer service for inquiries pertaining to all Universal products and services • Sold Universal Parks & Resort tickets, Annual Passes, Flex Pay options, Vacation Packages and all other requested accommodations • Assisted with credit/debit card refunds and charges via the Online Ticket Store • Promoted and advertised new upcoming rides, ticket sales and seasonal sale packages

  • FedEx
    • United States
    • Freight and Package Transportation
    • 700 & Above Employee
    • Call Center Specialist
      • Jan 2017 - May 2017

      • Provided Telephone and email support, research and customer resolution • Create cases for dispute deliveries, shipment issues, deliver to hold, and packages received in error • Schedule pick-ups • Track packages • Handle billing and invoice issues • Provide credits and refunds for invoice errors • Accept account payments by phone • Email thru Biz Com of invoices, balance statements, amounts due, etc. • Provided Telephone and email support, research and customer resolution • Create cases for dispute deliveries, shipment issues, deliver to hold, and packages received in error • Schedule pick-ups • Track packages • Handle billing and invoice issues • Provide credits and refunds for invoice errors • Accept account payments by phone • Email thru Biz Com of invoices, balance statements, amounts due, etc.

  • Express Scripts
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Patient Care Advocate
      • Jul 2016 - Dec 2016

      -Handle inbound calls from members, physicians, and pharmacists -Answer questions related to mail order prescriptions, pharmacy benefits and claims, while maintaining productivity standards and performance time frames -Make independent judgments in order to identify and respond to complex or critical customer issues -Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal… Show more -Handle inbound calls from members, physicians, and pharmacists -Answer questions related to mail order prescriptions, pharmacy benefits and claims, while maintaining productivity standards and performance time frames -Make independent judgments in order to identify and respond to complex or critical customer issues -Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns -Identify and escalate repetitive questions and/or problems to the proper department so that corrective action and appropriate solutions can be pursued and expedited -Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines -Performed outbound calls to Patients, Pharmacists, and Doctor’s offices with prescription benefits follow-up information Show less -Handle inbound calls from members, physicians, and pharmacists -Answer questions related to mail order prescriptions, pharmacy benefits and claims, while maintaining productivity standards and performance time frames -Make independent judgments in order to identify and respond to complex or critical customer issues -Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal… Show more -Handle inbound calls from members, physicians, and pharmacists -Answer questions related to mail order prescriptions, pharmacy benefits and claims, while maintaining productivity standards and performance time frames -Make independent judgments in order to identify and respond to complex or critical customer issues -Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns -Identify and escalate repetitive questions and/or problems to the proper department so that corrective action and appropriate solutions can be pursued and expedited -Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines -Performed outbound calls to Patients, Pharmacists, and Doctor’s offices with prescription benefits follow-up information Show less

  • Synchrony
    • Georgia
    • Business Consulting and Services
    • Customer Service Representative
      • Feb 2016 - Jun 2016

      • Received inbound calls from cardholders requesting account information • Maintained up-to-date computerized customer information • Resolved issues with lost, or stolen debit/credit cards • Authorized sales and credit increases • Communicated effectively, while managing information in multiple windows • Received inbound calls from cardholders requesting account information • Maintained up-to-date computerized customer information • Resolved issues with lost, or stolen debit/credit cards • Authorized sales and credit increases • Communicated effectively, while managing information in multiple windows

  • Manheim
    • United States
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Customer Service Specialist
      • Jun 2014 - Jan 2016

      -Served as initial point of contact for auto auction customers -Performed outbound calls to new and existing auto dealers to promote auction sales -Responsible for booking reservations for car dealers traveling to the auctions -Responded to daily inbound calls from auto dealers requesting market reports, make & model searches, sale day calendars, pre-sale lists, and run number requests -Performed clerical duties such as faxing, photocopying, emailing, and filing -Served as initial point of contact for auto auction customers -Performed outbound calls to new and existing auto dealers to promote auction sales -Responsible for booking reservations for car dealers traveling to the auctions -Responded to daily inbound calls from auto dealers requesting market reports, make & model searches, sale day calendars, pre-sale lists, and run number requests -Performed clerical duties such as faxing, photocopying, emailing, and filing

  • ADVANCED XEROGRAPHICS IMAGING SYSTEMS
    • Mail Sorter
      • Nov 2012 - May 2014

      • Sorted pieces of mail by zip code manually and by machine • Created sort schemes on the computer • Utilized sort schemes to operate a PTI (mail sorting machine) • Scanned mail pieces, voter ballots, utility bills, bank statements, etc. for mail delivery • Troubleshooting machine paper jams and sort schemes on sort machine • Sorted pieces of mail by zip code manually and by machine • Created sort schemes on the computer • Utilized sort schemes to operate a PTI (mail sorting machine) • Scanned mail pieces, voter ballots, utility bills, bank statements, etc. for mail delivery • Troubleshooting machine paper jams and sort schemes on sort machine

Education

  • Valencia College
    Associate of Science (AS), Medical Administrative/Executive Assistant and Medical Secretary
    2011 - 2014

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