Rachael Callaghan

Event Coordinator at Play On! Canada
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Contact Information
us****@****om
(386) 825-5501
Location
Parry Sound, Ontario, Canada, CA
Languages
  • English Full professional proficiency
Skills

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5.0

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Nick Williams

I had the pleasure of working with Rachael when I was in the role of Manager of Game Day Operations for the Niagara IceDogs and she was a member of my game day staff. Rachael is very professional, dedicated and driven. I am not surprised that she took over my role after I left the organization. If she continues to work hard, she will be able to accomplish great things.

Adam Pawlowski

Rachael and I graduated together from the same Sport Management program. We have been working together ever since, but for two different organizations. Rachael always goes above and beyond to ensure game-day operations run smoothly and sufficiently. Her dedication and loyalty is inspiring - something that is not teachable. Her work ethics are second to none. Thank you for your help with everything !

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Credentials

  • Sport Management Hall Of Fame
    Niagara
    Jan, 2018
    - Nov, 2024
  • Smart Serve
    Smart Serve Ontario
    Jan, 2015
    - Nov, 2024

Experience

  • Play On! Canada
    • Canada
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Event Coordinator
      • Jul 2023 - Present

      As an Event Coordinator, I have taken on the exciting responsibility of orchestrating Play On! street hockey festivals scheduled for 2024 on local, regional, and national levels. My role demands strong communication and interpersonal skills as I engage with individuals of varying ages, backgrounds, and experiences within my community. - Collaborate effectively by attending weekly virtual organizing meetings to ensure seamless event planning and execution. - Play an integral role in bolstering brand awareness and outreach through a digital-first strategy encompassing social media and identification/engagement of influencers. - Conduct meticulous research to identify potential partnerships and program opportunities, contributing to the event's growth and success. - Provide substantial support in the proposal and grant writing processes, contributing to securing crucial funding for the festivals. - Successfully cultivated meaningful community partnerships, fostering a network of support for the events. - Demonstrate creativity and innovation by constructing and enhancing tools that facilitated the recruitment of participants, officials, and event volunteers. - Employ a proactive approach to identify and secure support from local, regional, and national event partners, enhancing the festival's impact and reach. - Skillfully negotiate agreements with partners, vendors, and exhibitors, ensuring seamless collaboration and event execution. - Offer invaluable support to the Event Director and the volunteer Board of Directors, contributing to the efficient management and coordination of festival activities. - Ensure meticulous adherence to relevant legislation, regulations, and by-laws, guaranteeing a compliant and successful event execution. Show less

  • Boots and Hearts Festival
    • Ticketing Coordinator
      • Aug 2023 - Aug 2023

      In my role, I've taken on the primary responsibility of overseeing all box office operations and managing the team within my designated area. This involves skillfully coordinating shift changes, breaks, and meal schedules for the entire box office staff during Boots and Hearts at Burl’s Creek Event Grounds. My contributions have included maintaining optimal inventory levels at various box office locations and ensuring smooth coordination with volunteer ticket scanners stationed within the designated area. I've been diligent in upkeeping and maintaining all equipment at the box office, which includes radios, computers, golf carts, scanners, and essential office supplies. One of my notable skills has been demonstrated in effectively promoting and upselling event tickets to patrons, utilizing specialized ticketing software to enhance customer experience. I've also proficiently handled the activation, troubleshooting, and delivery of excellent customer support for RFID wristbands, using the Intellitix software. In terms of customer service, I've efficiently processed customer ticket orders, ensuring seamless and hassle-free transactions. I'm always prepared to provide clear and accurate information about the ticketing process, event ground regulations, site layout, and event-specific details, addressing any inquiries that may arise. Moreover, I was adaptable and ready to take on any additional tasks that were required to ensure the smooth operation of box office activities and enhance the overall event experience. Show less

  • Trestle Brewing Company
    • Canada
    • Restaurants
    • 1 - 100 Employee
    • Front of House and Events Manager
      • Jun 2021 - Jul 2023

      As the Front of House manager, I oversee and manage all aspects of the brewery's FOH operations. I work closely with the management team to establish, communicate, train, and monitor the front of house staff and their procedures, ensuring exceptional guest interactions and service. I collaborate with the Chef and Senior Management Team in developing and presenting menus, features, and specials. With a team of 25 front-of-house staff, I provide ongoing guidance and training, manage day-to-day food and beverage service operations. I also recruit staff, oversee new hire training and onboarding, and develop and implement company policies and procedures. In addition to my front of house responsibilities, I excel in event management. I work with the senior management team to develop a comprehensive Events Plan, including scheduling, concepts, and goals for short, medium, and long-term events. I create Events Packages that align with our plan, showcasing the brewery's versatility and accommodating various occasions. Through effective planning, promotion, and collaboration with stakeholders such as event sponsors, company distributors, ownership, and community partners, I successfully execute large-scale events, resulting in increased revenue and customer engagement. I also organize and host special events, such as weddings, rehearsal dinners, award shows, comedy nights, trivia nights, and pride nights, highlighting the brewery's unique offerings and creating memorable experiences for guests. In summary, my role as the Front of House and Events Manager at Trestle Brewery encompasses overseeing front of house operations, staff management, menu programming, and ensuring a safe working environment. Additionally, I thrive in event management, developing event plans, executing large-scale events, and hosting special occasions, all while showcasing the brewery's brand and providing exceptional experiences for guests Show less

  • Lakebound Clothing Co.
    • Operations and Marketing Manager
      • Dec 2020 - Nov 2022

      As the Operations and Marketing Manager for Lakebound Clothing Co., I held a multifaceted role that encompassed both operational and marketing responsibilities. I oversaw all shipping operations, ensuring the smooth and efficient fulfillment of customer orders while also maintaining and updating our website through WordPress. In addition, I was responsible for keeping QuickBooks up to date, effectively managing our financial records. On the marketing front, I played a crucial role in creating engaging digital content strategies to promote our brand and products. Collaborating closely with the owner and creative director, I contributed to the development of the brand voice and story, ensuring its consistent representation across all marketing channels. Building relationships with key influencers in our industry and leveraging their networks on our social platforms was also a key focus, driving brand visibility and engagement. I took charge of maintaining consistency in messaging, content, and the overall look and feel of our internal and external communications while coordinating efforts with team members. Additionally, I played a pivotal role in establishing the brand's positioning, identifying target audiences, and developing marketing plans with specific objectives tailored to different B2B customer segments. Overall, my role encompassed a wide range of responsibilities to drive operational efficiency and effectively promote the Lakebound Clothing Co. brand in the market Show less

  • Niagara IceDogs Hockey Club
    • Canada
    • Spectator Sports
    • 1 - 100 Employee
    • Manager, Game Day Operations
      • Jul 2017 - Jun 2021

      As the Manager of Game Day Operations for the Niagara IceDogs, my role encompassed a diverse range of responsibilities to ensure the smooth execution of all game day activities and enhance the overall fan experience. I collaborated closely with various teams, including the game day crew, in-arena announcer and host, media team, and mascot, to plan and execute entertaining activities during the fall season. Pre and post-game activities and promotions were meticulously coordinated and executed under my supervision. Additionally, I oversaw a team of 50+ game day staff and internship programs, ensuring their smooth operation and providing necessary guidance and support. Partner promotions were a crucial aspect of my role, working closely with the partnership coordinator to develop and implement strategies to fulfill sponsor commitments. I also played a role in developing video board entertainment and promotions, handling birthday and video board requests, and managing social media platforms with a significant following. Inventory management for over 130 sponsors was a key responsibility, ensuring in-game promotional items, rink boards, and signage reflected the sponsors' visions and contributed to brand partnership with the team. Managing all aspects of event operations for full-capacity games, including budgeting, parking passes, staffing coordination, production sheets, and game day scripts, was essential to deliver a seamless experience for over 5000 fans. Throughout these responsibilities, my role focused on enhancing fan satisfaction, establishing effective communication with stakeholders, and curating an engaging and memorable game day experience for all Show less

    • Community Relations and Game Day intern
      • Jun 2015 - Jul 2017

      As a Community Relations and Game Day Intern with the Niagara IceDogs, my role involved various responsibilities to ensure a smooth and engaging game day experience for fans and the community. I was responsible for setting up the arena before each game, including preparing the on-ice carpets for ceremonial puck drops and the national anthem. During intermissions, I executed promotions and distributed promotional material to fans, actively engaging with them to enhance their experience. Additionally, I guarded restricted areas, ensuring the safety and security of the event. After the games, I participated in the cleanup process, ensuring the arena was tidy and ready for the next event. I also assisted with tasks such as inserting inserts into programs and supporting the audio/video room operations. Beyond game days, I represented the Niagara IceDogs at community events throughout the Niagara Region, creating awareness about our team and fostering positive relationships with potential and current clients. I took pride in projecting a professional image for the Niagara IceDogs and effectively communicated the benefits of supporting our team. Additionally, I had the privilege of presenting team prizes to winners of our competitions, adding an extra touch of excitement and recognition. Show less

  • Wine By You
    • Peterborough, Ontario, Canada
    • Part Time Wine Maker
      • Oct 2020 - Apr 2021

      As a part-time wine maker, my role encompassed various tasks to deliver exceptional service to customers. I engaged with customers by sharing my extensive knowledge of 120 wines, discussing their preferences, and presenting them with suitable options to fulfill their orders. Additionally, I took charge of restocking shelves and managing inventory, ensuring that all necessary equipment and supplies were readily available. A significant part of my responsibilities involved assisting approximately 7 customers daily in the process of bottling their wines, providing guidance and support throughout the bottling process. Furthermore, I maintained strict adherence to health and safety regulations to ensure a safe and enjoyable environment for both customers and staff. In my role as a part-time wine maker, I strived to provide exceptional service, share my passion for wine, and ensure a seamless experience for all customers Show less

  • Sky Zone St. Catharines
    • Recreational Facilities
    • 1 - 100 Employee
    • Event Manager
      • Oct 2016 - Jul 2017

      After demonstrating exceptional potential as an event assistant for 6 months, I was promoted to the position of Event Manager at the facility. In this new role, I assumed responsibility for the daily operations, ensuring the effective implementation of policies and procedures while overseeing the opening and closing of the facility. One of my key responsibilities was managing event bookings and facility rentals, which involved efficiently handling catering requests, coordinating necessary supplies, collecting waivers, and processing payments. I prioritized guest satisfaction by engaging with them to ensure an exceptional experience. Additionally, I played a crucial role in the hiring, training, and scheduling of a team of over 30 members to ensure seamless coverage of all shifts. Collaborating with the management team, I actively participated in the development, promotion, and hosting of marketing-driven events to attract new customers. I approached any guest experience issues with professionalism and composure, effectively resolving them. Furthermore, I provided supervision and guidance to Sales Associates, Court Monitors, and Event Team Members, offering coaching and mentoring to support their growth. Show less

    • Event Assistant
      • May 2016 - Oct 2016

      My responsibilities were focused on providing exceptional event coordination and customer service. I was responsible for booking various Sky Zone events, including birthday parties, school or company groups, and team building events. It was essential for me to ensure that all guests received complete and accurate information, allowing them to have a seamless and enjoyable experience. I worked closely with Event Hosts, providing them with the necessary details for each party. Additionally, I warmly greeted and checked in event participants, ensuring they felt welcomed and attended to. Whenever assistance was required, I was readily available to support Event Hosts and ensure the smooth running of events. I diligently completed confirmation calls, handled deposits, and effectively managed incoming calls, emails, and Facebook messages. Show less

  • East Side Mario's
    • Food and Beverage Services
    • 1 - 100 Employee
    • Host, Expo & Server
      • Apr 2013 - Nov 2016

      I started my journey at East Sides as a host, and my dedication and performance quickly propelled me to new roles within the establishment. In just a few months, I was promoted to expo and within a year, I advanced to the position of server. Throughout my time there, I took on a range of responsibilities to ensure an exceptional dining experience for our customers. I stayed up-to-date with the menu choices, specialties, and availability of ingredients, enabling me to provide informed recommendations and assist customers with their orders. As a host, I efficiently managed table bookings and guided customers to their assigned tables, while also presenting menus, suggesting dishes, and providing information about food preparation details. Additionally, I showcased my mixology skills by preparing mixed drinks for customers. I demonstrated a keen attention to detail and quickly adapted to the POS system, seamlessly integrating it into my work during busy shifts. Moreover, I consistently contributed to maintaining cleanliness and performed basic cleaning tasks as needed. Whenever required, I filled in for absent staff members, ensuring smooth operations. I also assisted with special events and large parties, ensuring their seamless execution. Furthermore, I efficiently handled takeout and delivery orders, ensuring accuracy and timely delivery. My journey from host to expo to server allowed me to cultivate a comprehensive skill set and deliver exceptional service to East Sides' valued patrons. Show less

  • Mastermind Toys
    • Canada
    • Retail
    • 200 - 300 Employee
    • Seasonal Sales Associate
      • Sep 2013 - Dec 2013

      My primary objective was to provide exceptional customer service consistent with the Mastermind customer experience philosophy. I greeted customers warmly, actively approached them, and provided assistance to ensure their needs were met. Handling transactions was another important aspect of my role, as I efficiently processed payments, returns, and exchanges. I took pride in maintaining best practice merchandising standards, creating visually appealing displays, and ensuring store shelves were consistently stocked and organized. Additionally, I had the opportunity to showcase my creativity by gift wrapping purchases for customers. Alongside these responsibilities, I willingly participated in various general store duties, contributing to the overall smooth operation of the store. Show less

Education

  • Niagara College
    Advanced Diploma, Sport Management
    2014 - 2016
  • HubSpot Academy
    Social Media Marketing
    2021 - 2021
  • International Career Institute
    Event Management, Event Management
    2022 - 2023

Community

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