Senior Branch Administrator

• Jan 2021 - Present

Executive Assistant Office Manager

• Jan 2018 - Aug 2020

I'm an experienced Office Manager with 2 years of IT experience with emphasis in technical solutions. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills. I also have experience handling a wide range of administrative, technical and executive support tasks. Demonstrated strengths include budget analysis, systems and process improvements, project leadership and communication skills. I'm an experienced Office Manager with 2 years of IT experience with emphasis in technical solutions. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills. I also have experience handling a wide range of administrative, technical and executive support tasks. Demonstrated strengths include budget analysis, systems and process improvements, project leadership and communication skills.

Membership Technical Specialist II

• 2014 - 2015

Integrated database systems to support eligibility. Helped design, implement and maintain batch file transfers of Membership data. Managed and assessed financial and billing data, and conducted data analysis to reconcile or verify accounts. Also created and instructed training policy training material.

Configuration Specialist Provider I

• 2012 - 2014

Conducted statistical gathering and entering of provider information. Created customized end user reports for claims department. Evaluated and maintained all provider information accurately to efficiently process claims. Modified and implemented new pricing configurations of low to medium complexity.

Membership Technical Specialist I

• 2008 - 2012

Facilitated the processing of transactions, billing, and invoices, input information into the database and managed documentation. Rectified departmental error inquiries and handled eligibility for large vendors and over 50,000 members.

Eligibility Specialist

• 2006 - 2008