Rachael Lackey
Box Office Assistant/Ticket Agent at Johnson County Community College- Claim this Profile
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Bio
Credentials
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Basic Records Operations - Certificate of Training
National Archives and Records AdministrationJan, 2010- Oct, 2024 -
Records Management Training - Certificate of Federal Records Management Training
National Archives and Records AdministrationJan, 2010- Oct, 2024 -
Records Management Training - Certificate of Training
Office of Trust RecordsJan, 2010- Oct, 2024
Experience
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Johnson County Community College
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United States
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Higher Education
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700 & Above Employee
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Box Office Assistant/Ticket Agent
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Aug 2015 - Present
• Coordinating and managing events, creating closeout reports for performances, and maintain tax related paperwork. • Aiding patrons interested in purchasing tickets for performances booked through the Carlsen Center, including the Carlsen Center Series. This includes interacting with customers over the phone and in person on a daily basis. • Creating and maintaining records of patron information, including contact information, attendance, history, past donations, and membership status. • Sustaining knowledge of campus academic schedule and events to provide better service for students, faculty/staff, and the general public. • Ensuring tickets and advertisements are mailed to customers. • Performing clerical tasks, such as merging patron accounts, correcting client information, processing payments for invoices, and processing donations and memberships. • Ensuring that groups and individual patrons with accessibility requirements are adequately accommodated. • Interfacing with partner schools to accommodate groups of children; this includes ensuring their information is provided to the local police, the house manager, and the campus’ Arts Education Department. • When the Box Office Manager is absent, performing additional duties, including various reports, scheduling, and maintaining an efficient work environment. Show less
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General Dynamics Information Technology
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IT Services and IT Consulting
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700 & Above Employee
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Tier 1 Customer Service Representative
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Oct 2017 - Dec 2017
• Underwent three weeks of training on the Affordable Care Act/the Marketplace, Medicare, Medicaid, the Children’s Health Insurance Program, and the Health Insurance Portability and Accountability Act. The training also included how to navigate HealthCare.gov, General Dynamics’ call center protocols, utilizing company’s computer software, customer service techniques, and basic operating procedures regarding insurance companies and information security. • Provided excellent customer service by aiding consumers on their applications, discussing their eligibility, illustrating their insurance options, and creating resource-driven solutions. • Fully complied with government security measures. Show less
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Lawrence Community Food Alliance (Sunrise Project)
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Lawrence, Kansas
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Activities Coordinator
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Jun 2016 - Jun 2017
• Interviewed and gathered stories from individuals residing in the Lawrence, KS community, with a focus on personal cultural foods, food accessibility, and health foods. • Collected information about participant demographics, food consumption, grocery shopping habits, access to transportation, knowledge of existing health/food programs, general health choices, and awareness of cultural food and traditions. • Accounted for incentives offered to participants. • Transcribed participant conversations. Quotes from these interactions were used in developing a community narrative regarding food habits. • Offered continued support for increasing the development and awareness of the Lawrence and Douglas County, KS Food Policy. Show less
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University of Kansas Medical Center
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Higher Education
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700 & Above Employee
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Research Assistant
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Nov 2011 - Jun 2015
• Worked with Native American communities located in three regions of Kansas - Kansas City, Lawrence, and the Northern reservations - to create and maintain programs to help address health disparities related to cancer, diabetes, cigarette smoking, and other important health issues. • Used community-based participatory research (CBPR) techniques to better connect and build relationships with Native American communities and addressing their specific needs. • Performed Tribal College Tobacco and Behavioral Survey recruitment, data entry, coding/analysis, and presentations. Also handled participant incentives. • Collected and provided data for the GPS Mapping project. Conducted assessments, managed travel, and created presentations for the project. • Conducted recruitment, and interviews for the American Indian Health Research and Education Alliance’s (AIHREA) Summer Internship. • Assisted in running the AIHREA Annual Powwow while representing and promoting CAICH’s programs. Show less
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Blockbuster
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United States
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Retail
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700 & Above Employee
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Shift Manager
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Jun 2011 - Apr 2012
• Responsibilities included opening and closing the store, banking and cashier duties, promoting deals and services, stocking and inventory management, and providing excellent customer service. • Responsibilities included opening and closing the store, banking and cashier duties, promoting deals and services, stocking and inventory management, and providing excellent customer service.
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U.S. Forest Service
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United States
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Government Administration
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700 & Above Employee
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Timber Crew
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May 2009 - Aug 2009
• Surveyed trees, soil, and other elements of the forest for specific operations. • Underwent training for driving government vehicles, first aid and CPR, timberwork safety, saw training and certification, wildfire safety, and reviewing timber project proposals. • Surveyed trees, soil, and other elements of the forest for specific operations. • Underwent training for driving government vehicles, first aid and CPR, timberwork safety, saw training and certification, wildfire safety, and reviewing timber project proposals.
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U.S. Forest Service
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United States
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Government Administration
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700 & Above Employee
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Recreation Worker
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Jun 2008 - Aug 2008
• Provided information and resources to the public. • Managed a wildlife project to organize and catalog previous research. • Utilized GPS to collect data. • Served as a camp counselor for high school students, providing education of the different fields of Forest Service work. • Provided information and resources to the public. • Managed a wildlife project to organize and catalog previous research. • Utilized GPS to collect data. • Served as a camp counselor for high school students, providing education of the different fields of Forest Service work.
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Education
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2008 - 2011
Haskell Indian Nations University
Bachelor’s Degree, American Indian/Native American Studies -
2005 - 2008
Haskell Indian Nations University
Associate’s Degree, Liberal Arts
Community
