Rachael Mercer
Director, Client Services at VOZ Advisors- Claim this Profile
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Bio
Jessica Waits
Rachael has been wonderful to work with and is always a team player. She consistently demonstrates a strong work ethic and professionalism in every outlet of her position. Rachael has a very natural calming presence about her which opens up many doors for relationship building. She is a critical thinker who is always thinking ahead. I would definitely recommend!
Jessica Waits
Rachael has been wonderful to work with and is always a team player. She consistently demonstrates a strong work ethic and professionalism in every outlet of her position. Rachael has a very natural calming presence about her which opens up many doors for relationship building. She is a critical thinker who is always thinking ahead. I would definitely recommend!
Jessica Waits
Rachael has been wonderful to work with and is always a team player. She consistently demonstrates a strong work ethic and professionalism in every outlet of her position. Rachael has a very natural calming presence about her which opens up many doors for relationship building. She is a critical thinker who is always thinking ahead. I would definitely recommend!
Jessica Waits
Rachael has been wonderful to work with and is always a team player. She consistently demonstrates a strong work ethic and professionalism in every outlet of her position. Rachael has a very natural calming presence about her which opens up many doors for relationship building. She is a critical thinker who is always thinking ahead. I would definitely recommend!
Experience
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VOZ Advisors
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United States
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Business Consulting and Services
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1 - 100 Employee
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Director, Client Services
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Jan 2023 - Present
Project lead working to bring the voice of patients into medical development. As a Director of Client Services, Rachael leads firm projects, provides strategic counsel to clients, facilitates multi-stakeholder meetings, and manages project budgets.
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Senior Associate, Client Services
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Oct 2021 - Present
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Muscular Dystrophy Association
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Non-profit Organizations
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700 & Above Employee
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Family Care and Support Specialist
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Apr 2019 - Oct 2021
Foster and maintain relationships with MDA clients and caregivers to assess needs, share resources, offer personal support, promote positive clinic visits, and facilitate participation in MDA programs. Gather and leverage information from MDA clients and community partners about areas to expand and improve MDA programming. Foster and maintain relationships with MDA clients and caregivers to assess needs, share resources, offer personal support, promote positive clinic visits, and facilitate participation in MDA programs. Gather and leverage information from MDA clients and community partners about areas to expand and improve MDA programming.
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Le Bonheur Children's Hospital
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United States
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Hospitals and Health Care
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700 & Above Employee
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Certified Child Life Specialst II
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Mar 2014 - Apr 2019
Delivered hands-on individualized care to patients and families to promote positive coping during stays in the Emergency Department and Ortho/Hematology Inpatient Unit of nationally recognized children’s hospital. Delivered hands-on individualized care to patients and families to promote positive coping during stays in the Emergency Department and Ortho/Hematology Inpatient Unit of nationally recognized children’s hospital.
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Inova Health System
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United States
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Hospitals and Health Care
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700 & Above Employee
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Child Life intern
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Sep 2013 - Dec 2013
-Trained under two certified child life specialists to develop my clinical skills as a specialist. -Developed a reference document, which is now used in the Pre-op and Emergency Department to provide families with necessary admission information. -Trained under two certified child life specialists to develop my clinical skills as a specialist. -Developed a reference document, which is now used in the Pre-op and Emergency Department to provide families with necessary admission information.
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Education
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DePauw University
Bachelor's degree, Psychology