Experience

Techquity

• United Kingdom
• Software Development
• 1 - 100 Employee

• Client Account Manager

  • Apr 2021 - Present



Inkredible.co.uk

• United Kingdom
• Retail
• 1 - 100 Employee

• Customer Support Specialist

  • Jan 2020 - Apr 2021

  Providing online and Live support via various means of communication ensuring every transaction is smooth and stress free.



Web.com

• United States
• 1 - 100 Employee

• Premium PPC & Ecommerce Support Executive

  • Apr 2018 - Jan 2020

• Customer loyalty Executive

  • Apr 2017 - Apr 2018

  Helping small to medium businesses with their websites and advertising with practical problem solving, making complex issues simple.Providing Tutorials for Ecommerce Account Managers via unique CMS platforms remotely.Optimising PPC campaigns using excel and ensuring budgets are reconciled.Providing support to sales reps at first point of contact for all sales orders ensuring the customer journey is seamless.Helping with the integration of payment gateways.Advising on marketing techniques.



PJA Distribution

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Amazon FBA Merchandiser

  • Oct 2014 - Apr 2017

  Responsible for ensuring that products appear in the right Amazon platform at the appropriate time and in the correct quantities by accurately forecasting trends, planning stock levels and monitoring sales on a daily basis. Placing purchase orders for stock as and when required and communicating with Amazon to ensure stock is received accurately and requesting compensation accordingly.



Visualsoft UK Ltd

• Account Manager

  • Jan 2013 - Oct 2014

  Directly responsible for managing a portfolio of clients and keeping all client information current and relevant building strong and positive relationships and trust.Knowledgeable on all the Services/Features that Visualsoft had to offer as well as designing bespoke work specific to their technical requirements.Ensuring all of my clients were up to date with ongoing developments within the company as well as potential lucrative development work to benefit their businesses.Taking ownership of all client requests from conception to finalisation with full update reports throughout and help to project manage any requests. Advise on any technical queries clients may have and manage clients expectations.



Barclaycard

• United Kingdom
• Financial Services
• 700 & Above Employee

• PPI Customer Relations Manager

  • Jun 2011 - Jan 2013

  Involved in the various stages of PPI reclaims. There were major changes with the judicial review and I was fortunate enough to be involved in various types of redress cases and scenarios. Due to this I became responsible as a floor walker for new entrants into the business and the allocation of cases and rework of declined or disputed offers.



BT

• Belgium
• Financial Services
• 1 - 100 Employee

• Backoffice Customer Complaints Advisor

  • Nov 1999 - Nov 2010

  • Complaint Reports - responsible for both compiling and submitting high level complaint reports to the complaint review service for their consideration. Both in a business and residential capacity• Replying to and dealing with letters of complaint sent into BT regarding customer dissatisfaction. Sometimes these complaints could be up to a year old. I have a proven track record for resolving such complex complaints from start to finish with customer satisfaction• Identifying unbilled broadband accounts and linking them to Equipment only accounts in order for the revenue to be collected by BT• Dealing with correspondence from various debt collection agencies and the Citizens Advise Bureau on behalf of customers• Answering calls on an inbound nature and resolving at first point of contact any expression of disatisfaction.



Self Employed

• Real Estate
• 1 - 100 Employee

• Personal Trainer

  • Jan 1992 - Jan 1994

  Providing 121 sessions for individuals and bespoke Circuit Training and Aerobic Classes for groups of 5 or more. Subjects Studied: Systems of the body, First aid, Fitness testing, Circuit training, Weight training and Nutrition.