Experience

Greenbox Group Pty Ltd

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Technician

  • Nov 2022 - Present

  Provide technical support to customer via ticketing system, live chat and screensharing tools. Perform hardware deployment with a focus on presentation, including imaging laptops viaPXE boot. Manage IT assets inventory in the warehouse, overseeing the creation of bundles and efficient dispatch to various job sites. Install and uninstall IT equipment across multiple TAFE sites in Sydney and regional New South Wales, while ensuring minimal disruption to business operation. Provide technical support to customer via ticketing system, live chat and screensharing tools. Perform hardware deployment with a focus on presentation, including imaging laptops viaPXE boot. Manage IT assets inventory in the warehouse, overseeing the creation of bundles and efficient dispatch to various job sites. Install and uninstall IT equipment across multiple TAFE sites in Sydney and regional New South Wales, while ensuring minimal disruption to business operation.



Active IT

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Level 1 IT Support

  • May 2022 - Nov 2022

  Responded to helpdesk tickets and inquires in a timely manner, ensuring excellent customer service and satisfaction. Assisted user with password reset, account setup and system configurations, ensuring smooth user on-boarding and access to resource. Escalated complex or critical issues to appropriate IT team, coordinating them to ensure swift resolution and minimal impact on user productivity. Assisted in the deployment and configuration of new hardware and software, ensuring compatibililty and adherence to company standards. Show less



Opal Healthcare

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• General Services Officer

  • Dec 2020 - Apr 2022

  Engaged with customers via multiple channel, including ticketing system, live chat. Participated in team meeting and collaborated with team staff to share knowledge, exchange best practices, and contribute to the continuous improvement of organisation. Communicated effectively through written and veritable means to provide clear and concise support to customer. Employed as a client-centric approach as a critical thinker, ensuring cusotmer satisfaction in all interactions. Engaged with customers via multiple channel, including ticketing system, live chat. Participated in team meeting and collaborated with team staff to share knowledge, exchange best practices, and contribute to the continuous improvement of organisation. Communicated effectively through written and veritable means to provide clear and concise support to customer. Employed as a client-centric approach as a critical thinker, ensuring cusotmer satisfaction in all interactions.



Code for Core Innovation Pvt. Ltd.

• Nepal
• IT Services and IT Consulting
• 1 - 100 Employee

• Junior Web Developer

  • May 2017 - Oct 2018

  Created instructional and requirements documentation to assist users in accomplishing tasks and meeting compliance standards on multiple SharePoint websites. Designed layouts on the front-end using JavaScript, CSS3 and HTML5. Full stack web development immersive program teaching both front-end and back-end coding languages, object-orient programming, and MVC frameworks. Developed SQL queries to perform insert, update or delete operations on the database and integrated MySQL database with the PHP applications. Updated API endpoints and JSON responses to support mobile and Facebook applications. Worked in optimizing HTML5 code for keywords, and content, creating back links, and social media links for SEO high ranking. Show less