Technical Lead

• Jan 2022 - Present

Senior Systems Engineer

• Jan 2020 - Jan 2022

System Administrator

• Apr 2017 - Jan 2020

System Administrator

• Jun 2015 - Apr 2017

Junior System Administrator

• Aug 2014 - Jun 2015

IT Intern

• Jan 2014 - May 2014

-1st and 2nd level technical support -proactive network management and technical troubleshooting -install and standardize all new and existing equipment -managing data backup and network risk management procedure -keep record of IT related changes -scheduled and adhoc technical coordination and completion of client technical queries and requirements -Log, investigate all client initiated technical fault or issue complaints and requests -1st and 2nd level technical support -proactive network management and technical troubleshooting -install and standardize all new and existing equipment -managing data backup and network risk management procedure -keep record of IT related changes -scheduled and adhoc technical coordination and completion of client technical queries and requirements -Log, investigate all client initiated technical fault or issue complaints and requests

Network/System Engineer

• Jan 2010 - Mar 2011

 Installing new desktop, laptops and printers for clients in a network friendly environment  Troubleshooting desktop, laptops and printer problems.  Troubleshooting network problems between departments  Adding new host machines to the network  Setting up user account, permission and password  Administering network security.  Administering server for performance.  Upgrading software in server as well as clients machine  Managing anti-virus protection  Monitoring the use of web by employee  Documentation of daily work Show less

IT Assistant

• Jan 2009 - Mar 2010

 Assembled and installed a wide selection of computer systems, workstations and peripheral hardware.  Identified and resolved network configuration issues.  Worked with virus protection software and utility programs  Installed, configure and troubleshoot printers, scanners, routers, modems, wireless access points.  Performed software support such as software updates, configurations.  Crimping UTP cables.  Assembled and installed a wide selection of computer systems, workstations and peripheral hardware.  Identified and resolved network configuration issues.  Worked with virus protection software and utility programs  Installed, configure and troubleshoot printers, scanners, routers, modems, wireless access points.  Performed software support such as software updates, configurations.  Crimping UTP cables.