Senior Account Manager

• Oct 2022 - Present

Following up on leads and winning new clients. Developing and implementing strategic plans to manage and grow accounts. Retaining clients and building strong, trusting relationships. Understanding client needs and identifying new business opportunities within your portfolio. Providing superior customer service and ensuring client satisfaction. Communicating and coordinating with internal teams to deliver solutions. Identifying opportunities for improvement and proposing new tools and processes. Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry. Show less

Information Technology Manager

• Apr 2016 - Present

Running regular checks on network and data securityIdentifying and acting on opportunities to improve and update software and systemsDeveloping and implementing IT policy and best practice guides for the organizationDesigning training programs and workshops for staffConducting regular system auditsRunning and sharing regular operation system reports with senior staffOverseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outagesManaging and reporting on allocation of IT budgetProviding direction for IT team membersIdentifying opportunities for team training and skills advancement Show less

Cloud Engineer

• Jan 2018 - Oct 2022

Develop solutions integrating Microsoft Azure clouds with services hosted on-premiseDefine and implement Azure cloud-based solution architectures.Help monitor Azure cloud-based systems for availability, performance, reliability, security, etc. using tools like Azure Monitor.Assist with upgrading, installing, and configuring monitoring solutions for Azure IaaS Windows servers and PaaS services like Azure SQLAdvise on cost size and optimization for current infrastructure.• Azure Active directory Tenant• Azure Load Balancer• Azure VPN• Virtual Gateway• Microsoft Express Routs• Azure Firewall• Azure VM Machines• Azure VDI• Resource Groups• Subscriptions• Azure Virtual Network Peering• Price Calculation• SQL Instance, SQL Machine• Azure Blob Storage• Azure Backup Solution• Geographical Regions Show less

Information Technology Manager

• Oct 2016 - Oct 2022

Information Technology Support Engineer

• Aug 2020 - Oct 2022

Information Technology Manager

• Aug 2012 - Aug 2016

Technical Education Technology Manager

• Oct 2010 - Nov 2015

Experienced Technical Education Technology Manager with expertise in Microsoft Active Directory, DHCP, DNS, Group Policy, Exchange Server, and Hyper-V. Skilled in designing and implementing troubleshooting scenarios for Microsoft MCSE, MCSA and CompTIA A+ & N+ candidates. Seeking to contribute my technical knowledge and instructional design skills to enhance technical training programs. Experienced Technical Education Technology Manager with expertise in Microsoft Active Directory, DHCP, DNS, Group Policy, Exchange Server, and Hyper-V. Skilled in designing and implementing troubleshooting scenarios for Microsoft MCSE, MCSA and CompTIA A+ & N+ candidates. Seeking to contribute my technical knowledge and instructional design skills to enhance technical training programs.

Senior Microsoft and CompTIA Trainer

• Feb 2001 - Apr 2010

Microsoft Certified Trainer Classroom and e-learning instructors, learning consultants, conference presenter, and user group leader. Microsoft premier technical and instructional experts on Microsoft technologies, Authorized to deliver training for Microsoft Certification Microsoft Certified Trainer Classroom and e-learning instructors, learning consultants, conference presenter, and user group leader. Microsoft premier technical and instructional experts on Microsoft technologies, Authorized to deliver training for Microsoft Certification

Computer Sales & Technition

• Jan 1996 - Dec 2003

Selling computer for corporates and individuals 2. Troubleshooting and resolving software and hardware issues 3. Installing DOS OS 4. Installing windows 3.11 and windows 95 OS Selling computer for corporates and individuals 2. Troubleshooting and resolving software and hardware issues 3. Installing DOS OS 4. Installing windows 3.11 and windows 95 OS