Experience

Xterra Solutions, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Administrator

  • Jun 2023 - Present

  • Plan, design, and implement computer networks, including LANs (Local Area Networks) and WANs (Wide Area Networks), to meet organizational requirements. • Configure, maintain, and troubleshoot network hardware and software components, such as routers, switches, firewalls, and wireless access points. (Cisco, Meraki, Palo Alto, WatchGuard) • Apply firmware and software updates to network devices. (Cisco, Meraki, Palo Alto, WatchGuard) • Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems, and access controls. • Monitor network traffic for security threats and respond to security incidents. • Enforce security policies and procedures to protect the organization's data and resources. • Provide technical support to end-users, troubleshoot network-related issues, and resolve connectivity problems. • Maintain comprehensive network documentation, including network diagrams, configurations, and inventory records. • Monitor network usage and plan for capacity upgrades as needed to accommodate business growth. Show less



Cologix, Inc.

• IT Services and IT Consulting
• 100 - 200 Employee

• Managed Services Engineer

  • Oct 2020 - Jun 2023

  • Monitor the performance and capacity of computer systems using a variety of tools (PRTG Network Monitor, IPAM, ARBOR Networks, Modius OpenData, Carbonite Server Backup Director…etc)• Network analysis and routine troubleshooting.• Identification and prevention of any potential issues regarding the network• Manage system back-ups. Data storage management• Performed daily system monitoring, verified availability of all hardware, server resources and systems• Installed, configured and maintained VMware ESXi environment• Supervising common threats, DOS attacks and viruses• Exchange/Office 365/Azure active directory administration support for multiple tenants, user account management and• licensing, resolved technical issues with office 365 applications and services, SharePoint and OneDrive technical support, Azure AD sync setup and troubleshooting• Hardware configuration including firewalls and routers• Familiarity with Domain registrar management, updated DNS records, imported domains to Microsoft 365 and utilized MX Toolbox to detect Domain/DNS issues• Active Directory support and administration, group policy management, OUs, security groups and file shares• VMware Administration: Host installation, configuration, networking, storage, patching and all aspects of VM management (creation, resize resources, snapshots, destruction)• Hands on experience in administering Windows & VMware vSphere administration for large environments (3000+ servers)• Strong knowledge in Firewall provisioning specifically (NAT’s, filter rules, create/troubleshoot IPsec/SSL VPN’s, route management)• Expertise in Cisco ASA and Sophos UTM• Experience in troubleshooting• Provides daily support of internal and client IT network infrastructure via service tickets• SSL certificate renewals for web hosts such as IIS, RD gateway manager. hosted websites and terminal servers Show less

• Network Operations Center Engineer

  • Jun 2019 - Oct 2020

  • Provided on-site support remote hands assistance to clients, support teams and vendors to handle any abnormal conditions in the datacenter• Accurately processed tickets and communicated through proprietary support ticketing system• Replaced faulty hardware equipment on servers such as drives, SSDs, memory sticks, network cards, SFP transceivers, etc.• Perform day-to-day installation, racking and stacking new equipment, running and testing fiber/copper cables, maintenance of a variety of network and consumer devices such as network switches, PDUs, servers and media devices• Perform technical installation/replacement of device internal components on non-enterprise level devices Show less


Freelance, self-employed
• Animation and Post-production
• 1 - 100 Employee
• Computer Programmer

  • Sep 2017 - Oct 2020


Beirut Restaurant

• Germany
• 1 - 100 Employee

• Manager

  • Apr 2016 - Apr 2019

  Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Promote the brand in the local community through word-of-mouth and restaurant events Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations Show less