Experience

United Arab Bank

• United Arab Emirates
• Banking
• 400 - 500 Employee

• KYC Analyst

  • Nov 2022 - Present



Invest Bank

• United Arab Emirates
• Banking
• 200 - 300 Employee

• Compliance Officer - Remediation Project

  • Feb 2022 - Jun 2022



Dubai Islamic Bank

• United Arab Emirates
• Banking
• 700 & Above Employee

• Customer Service Wajaha Private Banking

  • Dec 2015 - Mar 2020

  • Receive and respond to high potential customer service account inquiries on account balances, transaction• Details, statements, fees, and charges.• Open new accounts/Closing accounts• Alterations to existing savings and cheque accounts• Inquiries for home, car and personal loans.• Inquiries on internet services.• Handling cash transactions and cash balancing.• Overseas transfers.• Set up periodical payment authorities on accounts.• Promote bank products and services.• Change statement of account cycles.• Identify customer needs.• Refer customers to appropriate banking services and representatives.• Assist HOWM in making weekly and monthly reports• Prepare MIS weekly incorporating sales numbers RM wise.• Preparing AMS request for the entire department and follow up timely.• Coordinating with HOWM,HOD and department staff for any activity.• Preparing detailed MIS weekly & monthly basis.• Providing the excellent service to our VVIP customers.

• Business Analyst

  • Jul 2011 - Dec 2015

  Analyst• Responsible to retrieve & provide periodic Business Intelligent Reports.• Monitor the actual performance of all Retail & Takaful Products.• Prepare performance reports of the Branches & Channels.• To minimise potential loss of revenue to the Retail Banking division by ensuring that the Business Intelligent reports generated / submitted to stake holders are accurate & complete.• To prepare in-depth comprehensive financial reports & analysis containing key retail financial matrices for Retail Products.• To prepare reports for sales figures for Auto Finance, Home Finance, Card Business, Takaful, investments & Liabilities across all the channels on a daily, monthly or periodically as required.• To provide month end dumps & Ad-Hoc reports & analysis on special requests, there by assisting the Retail Asset Product Team with critical analysis, reports and presentations helpful in driving business.• Initiate automation of regular reports in BO• To liaise with different departments such as IT, Projects, etc, to retrieve, clarify data for reports & analysis.• To calculate incentives and commissions & prepare reports for DSA / Telesales / In-Branch Sales for Retail Products. • To conform to local laws and comply with the rules and regulations of the Bank.• To file & maintain all records related to incentive payments in the form of hard copies or appropriate.• To maintain & store periodic data dumps (monthly, daily etc) related to the assigned scope.• To maintain all source documents related to the sales figures & calculation of incentives.• To calculate incentives and commissions & prepare reports for All Auto New and Used Cars Dealers tied up with Dubai Islamic Bank and follow up on Payment.• To prepare presentation on revenue of the products for Head of Business Planning & Strategy• To calculate SME & Call Centre Incentive and analyse monthly report.• To maintain good customer relation & coordination

• As Executive Secretary for Deputy CEO

  • Mar 2010 - Jul 2011

  Maintaining record▪ Achieving best possible level of customer satisfaction for both internal and external clients and customers▪ Handling all confidential document▪ Handling calls▪ Arranging and booking of flights▪ Maintaining daily dairy and calendar▪ Scheduling Appointments▪ Coordinating with all internal department



Ajman Independent Studios

• United Arab Emirates
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• IT Department Coordinator

  • Sep 2007 - Jul 2009

  ▪ Handling all documentation ▪ Marketing the web based projects ▪ Telemarketing and updating clients(via email communication) ▪ Maintaining record ▪ Generating reports ▪ Designing templates ▪ Content copy pasting ▪ Updating website ▪ Arranging interview calls & managing them ▪ Searching IT professionals on based of specific skill set through different recruitment companies ▪ Coordinating in between the manager and team ▪ Assist to GM ▪ Handling all documentation ▪ Marketing the web based projects ▪ Telemarketing and updating clients(via email communication) ▪ Maintaining record ▪ Generating reports ▪ Designing templates ▪ Content copy pasting ▪ Updating website ▪ Arranging interview calls & managing them ▪ Searching IT professionals on based of specific skill set through different recruitment companies ▪ Coordinating in between the manager and team ▪ Assist to GM