Experience

True Group, Inc.

• United States
• Information Technology & Services
• 100 - 200 Employee

• Digital Program Manager

  • Mar 2022 - Present

• Project Manager

  • Sep 2017 - Mar 2022

  A single source provider of services including Managed Services, Business Process Outsourcing, Staff Augmentation, Payroll, and Retail Solutions. Working with the McDonald’s PMO team to deliver quality and on time projects that support technology in the restaurants.Integral member of the Restaurant Network Transformation Program. The goal is to install industry leading networking infrastructure and connectivity to support the McDonald’s Digital Transformation. Contributed to strategic planning sessions and created processes that would be used from start to finish. Creative and critical thinking was needed to execute this initiative at 14,000+ restaurants. Vendor reporting processes were created to provide analytics with Power BI. Responsible for managing a vendor and their ability to provide connectivity to 4,000+ restaurants, a sub project of Restaurant Network Transformation. Activities include working with Owner/Operators to execute services orders, provide install updates and weekly scorecards that outline progress and potential risks. Additionally, participate in Quarterly Business Reviews to ensure the vendor is meeting the needs of the company and hitting their goals as intended. Managed a team of engineers and analysts to define, prioritize and implement capabilities to a web portal for viewing network performance at all restaurants. Sessions were held with the vendor and the internal team to create a road map and re/prioritize as needs and resources changed. Proper testing was done to ensure the monthly release cycles did not negatively impact the 15,000+ users. Led a project team of engineers to create a dual WAN offering to restaurants by working with the top 2 Nationally known satellite broadband providers. The goal was to have each vendor create a solution and conduct proof of concept testing. Network monitoring and data consumption was provided to stakeholders which led to price negotiations. Show less

• Senior Business Technical Analyst

  • Jul 2015 - Sep 2017

  Worked on a three phase Single Sign On project that provided access and role assignment to AT&T portal. 9 roles were created that had varying access in the portal and access to specific restaurants. Requirement documentation, test cases and test facilitation were done for each phase to ensure a successful integration between organizations. All three phases were completed on time to support the launch of the Restaurant Network Transformation Program.Contributed to the Broadband Now project that sourced leading broadband providers to install high speed connectivity to the restaurants. While working with multiple providers, their status reports were aggregated to track order completions, construction, install dates and circuit cut-overs. These reports were rolled up to leadership dashboards to show overall progress and weekly progress. Project was a success and a precursor to the Restaurant Network Transformation Program.Supported the ILS project that set out to elicit responses to opt in/out for maintaining POTS lines for inventory data transfer to suppliers. The program was broken down into 12 waves to reach all 14,000+ restaurants. Weekly reporting was created to provide status updates to the field teams who worked with Owner/Operators to complete their responses on time. Automated emails were sent using Excel to engage and communicate step of the phase. Project was successful and completed on time. Co-created three Excel Lunch and Learns for internal team members to increase their knowledge of Excel in their roles. Each session had workbooks so the attendees can follow along and practice the work themselves. Features included basic formulas, pivot tables and data integration/manipulation using Power Query. A fourth session was held to discuss uses of Power BI on projects and sharing ideas of visualizations. Show less



Phi Kappa Theta

• Non-profit Organizations
• 1 - 100 Employee

• Alumni Board President

  • Mar 2011 - 2016

  A 501(c)(7) organization that actively develops men to be effective leaders who passionately serve society. The board acts to increase the involvement of alumni and preserve the ideals of the undergraduate chapter. Actively leads a board of 13 members that focuses on three key metrics of success: • Chapter Development • Alumni Engagement/ Relations • Chapter Housing Management A 501(c)(7) organization that actively develops men to be effective leaders who passionately serve society. The board acts to increase the involvement of alumni and preserve the ideals of the undergraduate chapter. Actively leads a board of 13 members that focuses on three key metrics of success: • Chapter Development • Alumni Engagement/ Relations • Chapter Housing Management



Retail Properties of America, Inc. (RPAI)

• United States
• Real Estate
• 1 - 100 Employee

• Senior IT Systems Analyst

  • Nov 2013 - Jul 2015

  A real estate investment trust (REIT) that is one of the largest owners and operators of high quality, strategically located shopping centers in the United States. Owning more than 200 retail operating properties that comprises of power centers, neighborhood and community centers and lifestyle centers as well as single-user retail properties. • Project managed the Microsoft Dynamics CRM enhancement project with a budget of $280,000, 14 internal team members and 4 consultants with a user base of 100+ across multiple departments • Conducted RFP for second phase of the Microsoft Dynamics CRM enhancement project with a budget of $225,000 • Chaired four of the six Technology Governance Committees that developed the strategy and road map for each system as well as approval for CapEx projects • Developed project intake process and SharePoint form to better scope projects and build the project pipeline • Conducted PC Refresh Analysis to forecast the cost of a 3 or 4 year replacement cycle by utilizing data from Kaseya and employee turnover and growth rates from Human Resources • Performed Office 2013 compatibility analysis and outlined mitigation plan for impacted systems • Partnered with Corporate Communications to conduct company-wide survey with 40% response rate to recognize preferred methods of technology training • Created intermediate Excel training course that included hands on exercises utilizing test corporate data • Hosted webinars to discuss key features highlighting commonalities between Office 2010 and Office 2013 to promote adoption Show less



Outerwall

• Consumer Services
• 1 - 100 Employee

• Business Analyst - Operational Excellence

  • Aug 2012 - Oct 2013

  Outerwall (Nasdaq: OUTR) has more than 20 years of experience creating some of the most profitable spaces for their retail partners. The company is on a mission to create a better everyday – with breakthrough kiosk experiences that delight consumers and generate revenue for retailers. As the company behind Redbox® entertainment, Coinstar® money services and Rubi™ coffee kiosks, Outerwall is leading the next generation of automated retail and paving the way for inventive, scalable businesses. • Participated in M&A Integration Team for acquisition of ecoATM • Conducted cost benefit analysis resulting in a $4MM potential savings in operating costs • Led a team that distributed over 900 corporate credit cards and transition to new Travel & Expense Management Program •Developed organizational health data visual that pulled from multiple data sources for executive use Show less



Atlas Financial Holdings, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Contractor

  • Jul 2012 - Aug 2012

  The primary business of Atlas is commercial automobile insurance in the United States, with a niche market orientation and focus on insurance for the "light" commercial automobile sector including taxi cabs, non-emergency paratransit, limousine/livery, and business auto. • Conducted requirements gathering sessions to develop internal applications • SharePoint 2010 development using Nintex Workflow 2010 The primary business of Atlas is commercial automobile insurance in the United States, with a niche market orientation and focus on insurance for the "light" commercial automobile sector including taxi cabs, non-emergency paratransit, limousine/livery, and business auto. • Conducted requirements gathering sessions to develop internal applications • SharePoint 2010 development using Nintex Workflow 2010



HAVI

• United States
• Holding Companies
• 700 & Above Employee

• Senior Business Analyst

  • Sep 2011 - Feb 2012

  The HAVI Global Solutions (HGS) mission is to be your expert partner in managed services and consulting solutions across the global business supply chain, delivering value and growth from source to consumer. Today some of the world's most respected brands rely on our packaging expertise, marketing and business analytics, supply chain services, promotions management know-how, and recycling and waste solutions to deliver a competitive advantage for their business and an unshakeable respect for their corporate and environmental program impacts.• Created global process landscape for business wide process improvement initiative• Managed a Graphic Commercialization Reporting project resulting increased productivity• Created and administered SharePoint portal for supplier access• Implemented custom InfoPath forms and deployed workflows as the SharePoint SME• SME for business data of Strategic Business Unit• Sat on the JD Edwards Steering Committee and was the co-business lead for SharePoint Super Users Group. Show less

• Business Analyst

  • Jan 2008 - Sep 2011

  • Conducted requirement gathering sessions with user groups and subject matter experts• Documented “As-Is” and created “To-Be” business process maps for increased productivity• On-boarded over 35 suppliers in automating the process of providing critical inventory and production data• Designed and implemented an application across 100 global users for project prioritization and management• Developed and administered training sessions and published manuals for SBU• Led an IT system integration of two applications that manage timelines for promotional projects• Generated SQL queries to build reports based on transactional data• Performed data analysis for to create quarterly KPI’s and dashboards Show less



Junction Solutions

• United States
• Software Development
• 1 - 100 Employee

• Consultant

  • Jan 2007 - Sep 2007

  Junction Solutions is a single-source provider of vertical-specific applications and consulting services for the Food & Beverage, Retail, Consumer-Packaged Goods (CPG) and Life Sciences industries. Our industry-focused solutions empower B2B and B2C companies to sell, service, grow and thrive. • Wrote customer code to alter existing functions for clients in Microsoft Dynamics AX 4.0 ERP software • Created customer financial and operations reports using SQL Server Reporting Services • Pioneered the design and presentation of digital dashboard to COO and pre-sales team • Planned and executed system performance test for pre-install qualification Show less