Raafat Kamal

Hospitality and Hotel Management Instructor at International Institute of Travel & Business
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Toronto Area, Canada, CA
Languages
  • French Professional working proficiency
Skills

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Credentials

  • Certified Tourism Professional
    OTEC - Workforce Innovation
  • Member of the faculty
    AHLEI - American Hotel & Lodging Educational Institute
  • TICO Certificate
    Travel Industry Council of Ontario (Ontario's Travel Regulator)

Experience

  • International Institute of Travel & Business
    • Canada
    • Education Administration Programs
    • 1 - 100 Employee
    • Hospitality and Hotel Management Instructor
      • Jan 2018 - Present

  • Expedia Cruises
    • Canada
    • Travel Arrangements
    • 700 & Above Employee
    • Cruise & Vacation Consultant
      • Jul 2013 - Dec 2018

  • Stanford International College of Business and Technology
    • Canada
    • Higher Education
    • 1 - 100 Employee
    • Hospitality Management Instructor
      • Jul 2017 - Dec 2017

  • Evergreen College
    • Canada
    • Higher Education
    • 1 - 100 Employee
    • Hospitality Management Instructor
      • Mar 2014 - May 2016

  • Expedia.ca
    • Bilingual Travel Sales
      • Jan 2010 - Jun 2011

      •Booked Flight & Hotel packages and tour operator pre-packaged vacations on Sirev•Booked Charter Flight seats,car rental products, Activities/Attraction/Services •Booked Flight & Hotel packages and tour operator pre-packaged vacations on Sirev•Booked Charter Flight seats,car rental products, Activities/Attraction/Services

  • IHG Hotels & Resorts
    • United Kingdom
    • Hospitality
    • 700 & Above Employee
    • Front Office Manager
      • Sep 2007 - Sep 2008

      Front office managerCrowne Plaza Resort/Red Sea Resort (640 rooms), Egypt•As a member of the opening team was responsible for setting up the Front Office Department with regards to staff recruitment, equipment installment, preparation of forms, training the Guest Service Agents/Attendants, Reservationists, and Bell Services on SOPs (Standard of Operating Procedures) Products, Services, and (Opera) Property Management System•Oversaw the daily quality and accuracy of the services provided

  • Hyatt Hotels Corporation
    • United States
    • Hospitality
    • 700 & Above Employee
    • Front Office Manager
      • Apr 2000 - May 2007

      Front office Manager Hyatt Regency Resort /Sinai Resort (426 Rooms), Egypt•Prepared budgets and monitored revenues and expenses; responsible for completion of occupancy revenue; developed business plan•Developed and implemented Policies and Procedures as well as the plan of action for the daily operations•Identified training needs; developed formal training plans and implemented training programs in sales, technical, and operational procedures•Answered inquiries pertaining to the hotel policies and services and resolved complaints

Education

  • Collège De La Salle
    High School Diploma
    -
  • Faculty of Commerce
    Bachelor, Commerce
    -

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