Ra'eesah Stenekamp

Digital Business Consultant at Healthbridge
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Contact Information
us****@****om
(386) 825-5501
Location
ZA
Languages
  • English Full professional proficiency
  • Afrikaans Elementary proficiency
Skills

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Bio

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Credentials

  • Bookkeeping to trial balance
    -

Experience

  • Healthbridge
    • South Africa
    • Information Technology & Services
    • 100 - 200 Employee
    • Digital Business Consultant
      • Jun 2022 - Present

      Building relationships and managing a portfolio of clients allocated to me.Ensuring great client experience digitally while onboarding and supporting clients on the Medical billing system offered. Upselling and remaining up to date with new products. Managing all clients engaging on the website Chatbot with training, support, or escalations regarding the system/ product offered. Training practices on new system products and selling VASBack up to the Call center with overflow

    • Technical Product Support Consultant
      • Feb 2020 - Feb 2023

      Attending to incoming phone calls and provide support to clients experiencing computer/system issues of all kinds. Troubleshoot by using information from clients to diagnose system issues..Keep logs of all calls answered and addressed, including dates and timesRespond to emails and online chat requests for technical supportAssisting clients on the navigation of the systems offered Follow-up with clients where necessary

    • Account Bureau Manager
      • Nov 2018 - Feb 2020

      Managing 14 doctor's practicesDealing with all admin duties Liaising with the practice administrators and Medical aids Ensure payment from the Medical aids Reconciling medical aid accounts

    • Data Import Specialist
      • Aug 2016 - Jan 2019

      MPS Data migration KeyCare patient and doctor updates and importsClaims management-submission of doctor's claims to medical aids-fix and resubmit claims-assist doctor's with ICD10 codes -ensure claims are routed to the correct scheme Call Centre-support client telephonically-provide telephonic training using Teamviewer-assist with resubmitting rejected claims and with the system

  • Sureswipe
    • South Africa
    • Financial Services
    • 1 - 100 Employee
    • FICA Administrator
      • Apr 2016 - Jul 2016

      Verification of FICA Verification of Contracts and registration documents Approval and rejection of contracts based on criteria given Data capturing Background checks of businesses and individuals - ITC Verification of FICA Verification of Contracts and registration documents Approval and rejection of contracts based on criteria given Data capturing Background checks of businesses and individuals - ITC

  • Sureswipe
    • South Africa
    • Financial Services
    • 1 - 100 Employee
    • FICA/ Risk Assistant
      • Sep 2015 - Feb 2016

      Temping as an assistant to the Risk team Data Capturing Doing ITC/MATCH checks on individuals and businesses Overseeing application contracts for Swipe machines Approval and rejection of contracts Verification and approval of FICA documents Assisting Risk Team and Risk Manager Amendments of rates, capturing rebates on SalesForce Amending banking details on client’s accounts when necessary Assisting fraud with follow up emails and calls to merchants regarding outstanding transaction slips and other relevant documentation Assisting Fulfillments Team with Calling merchants for installations of machines Making the follow up call to merchants for any queries Filing Show less

  • Trafalgar Property and Financial Services
    • South Africa
    • Real Estate
    • 200 - 300 Employee
    • Administrative Assistant
      • Jun 2015 - Jun 2015

      I temped as an assistant doing admin work I temped as an assistant doing admin work

  • SA Leisure Pty (Ltd)
    • Rosebank - Johannesburg
    • Debtors Clerk
      • Nov 2013 - Mar 2015

      Within this position I gained experience not only in debtors, but also in admin and reception. Within this position I gained experience not only in debtors, but also in admin and reception.

Education

  • University of South Africa/Universiteit van Suid-Afrika
    Certificate, Accounting
    2016 - 2016
  • Damelin - Randburg
    Certificate for bookkeeping to trial balance, Bookkeeping to trial balance
    2014 - 2014
  • Florida Park High School
    Matriculated
    2008 - 2012

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