Customer Service/ Collections

• Dec 2019 - Present

Manage customer complaints, concerns and questions. Finding resolutions to customer issues which satisfy our members needs. Maintain minimal delinquency on outstanding accounts.

Collector

• Oct 2019 - Dec 2019

Administrative Assistant

• Feb 2017 - May 2019

Create; maintain participant/client Incident reports & personal confidential information Time management skills: Prioritizing/tight deadlines,Scehdualing and preparation of daily meetings.Order and maintain supplies, Schedule deliveries, process mail.Follow and implement Health & Safety drills and guidelines insuring the office is a positive, clean, safe and friendly environment.Member of the Wellness team which prepare healthy wellness snacks weekly and walking club.Balance wellness fund and petty cash accounts.Payroll & Payworks experience. Maintain positive ongoing relationships with clients/participants.Spiritual learning (teachings)and understanding Aboriginal culture. understanding Neurological disorders and working with individuals with them.

Administration

• Feb 2016 - Feb 2017

Have had several term positions with Pinnicle . Currently working at FASD Life's Journey on a term position with Pinnicle. Administrative assistant role.

Emergency Roadside Specialist

• Sep 2015 - Aug 2016

Emergency Roadside specialist-Create, maintain membership accounts and fees.Assist members in an emergency type situation, determine the best service and dispatch drivers to members in a timely fashion.Book prepaid/non prepaid hotels and rental cars for members. Create and issue trip tiks for travel of member road trips. Supply /order maps and other travel materials.Disney travel courses completed for sale of Disney travel tickets and accommodations.New Leaf travel representative-Customer travel flight bookings ( ticket sales), baggage, insurance, seat sales and troubleshooting customer concerns/complaints.

Reception/Donor Care (Term)

• Sep 2014 - Sep 2015

Regular reception duties along with collection and processing of donations both monetary and material donations.Programming of security entranceOrder, maintain stock for office supplies.Maintain positive relations with volunteers, patrons and public.

Dispatch & Reception

• Mar 2010 - Aug 2010

Accounts payable / Reception relief

• Jul 2006 - Aug 2008

Processing, balancing of accounts payable . Weekly cheque run.Credit and memo reconciliation. Brokerage invoices, data entry, catalogue distribution and mailing.Maintaining positive relations with vendor accounts.Reception relief if needed.