Head After Market PSN AMPL Automotive Marketing PVT LTD

• Apr 2019 - Present

Manager Service

• Jan 2017 - Apr 2019

Manager Service

• Oct 2015 - Apr 2019

Setting up of dealership activities. Support Sales team in bringing in more business volumes and there by developing the brand name and value. seek new business opportunities in service to increase the business volume there by more revenues. Setting up of dealership activities. Support Sales team in bringing in more business volumes and there by developing the brand name and value. seek new business opportunities in service to increase the business volume there by more revenues.

DIVISIONAL MANAGER

• Oct 2013 - Sep 2015

Overall responsibility of After Sales business. Revenue growth through retention of customers and consistent improvement in customer relations by supporting their service requirements. Improving profit for the organisation by setting up higher business targets for seven branches and guiding them to achieve the same. Keeping strong relationship with the Manufacturers to generate maximum benefit for the organisation and Customers. Incorporated latest technologies in spare Management and there by having an effective control in the Investments. Keeping co ordial relationship with all staff and inter departments and there by improving the retention ratio of employees. Show less

MANAGER SERVICE

• Oct 2009 - Oct 2013

• Develop strategies to enhance business volume by retaining customer satisfaction. • Converting existing business network into more profitable region without much constraints • Having a Healthy and economical spare ratio so as to optimize profit. • Reducing warranty liabilities and increase in the speed of money return chain. • Building a strong Repo among Customers as well as Principal Company. • Conducting regular Training activities to improve the outlook and quality of day to day work. • Efficiently keeping direct control over Pre Delivery Inspection. Devising & effectuating competitive customer relationship programs / strategies to improve the awareness & enhances business growth. Show less

HEAD OF SERVICE

• Mar 2009 - Oct 2010

 Entrusted with overall responsibility of managing all the activities of 6 branches of Maxim Service division in Kerala.  Design & execute the strategic business plans to capitalize on horizontal & vertical business opportunities thereby enhancing the efficiency of service division.  Managing the entire service operations ensuring customer satisfaction & business retention.  Forecasting monthly / annual targets & executing them in a given time frame thereby enhancing existing clientele.  Conducting competitor analysis by keeping abreast of market trends & achieving market share metrics.  Efficiently keeping direct control over Pre Delivery Inspection. Devising & effectuating competitive customer relationship programs / strategies to improve the awareness & enhances business growth.  Expansion of Market Network by identifying new markets & prospective business area.  Leading, training & motivating teams ensuring their career development & positive contribution to the Company Show less