Experience

ImpactQA

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Global Business Development

  • Aug 2019 - Present

  Heading QA Partnerships and acting as a bridge between technical and the client team. Ensuring that all goals are met and exceed expectations. Regularly interact with the Client to verify that calls are being evaluated and monitored per their requirements. Maintain a partnership with Delinquency Management and Loss Mitigation management teams to drive increased scores and meet our service level agreements. Actively participate in regular meetings with internal and external parties at all levels of the organization. Handle special projects with attention to detail. Show less



Genpact

• United States
• Business Consulting and Services
• 700 & Above Employee

• QA Advisor

  • May 2015 - Jun 2019

  • Effectively handled performance problems and other personnel-related issues. • Motivated, coached and trained staff. • Drove business until goals and expectations that supported the corporate goals. • Effectively handled performance problems and other personnel-related issues. • Motivated, coached and trained staff. • Drove business until goals and expectations that supported the corporate goals.



AppSierra

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior QA Consultant

  • Mar 2013 - May 2015

  Managed delivery of IT/QA projects to align with clientes's strategic direction. People Management & continuous Process Improvement to advance products and service reliability to drive technology sales. Managed delivery of IT/QA projects to align with clientes's strategic direction. People Management & continuous Process Improvement to advance products and service reliability to drive technology sales.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• QA Consultant

  • Jan 2012 - Feb 2013

  Managed delivery of IT/QA projects to align with clientes's strategic direction. People Management & continuous Process Improvement to advance products and service reliability to drive technology sales. Managed delivery of IT/QA projects to align with clientes's strategic direction. People Management & continuous Process Improvement to advance products and service reliability to drive technology sales.