Experience

Azana Hotels & Resorts

• Indonesia
• Hospitality
• 100 - 200 Employee

• General Manager

  • Jun 2019 - Present

• Hotel Manager

  • Jan 2018 - May 2019



TAUZIA Hotel Management

• Indonesia
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Jan 2017 - Jan 2018



Swiss-Belhotel International

• Hong Kong
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Aug 2014 - Dec 2016



Golden Tulip Hotels, Suites & Resorts

• France
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Aug 2013 - Aug 2014



Best Western Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Aug 2012 - Aug 2013



Swiss-belhotel Manado

• Manado

• FOM

  • Dec 2010 - Jul 2012

  Managed 169 rooms and 30 staff • Oversee Duty Manager, Front Desk, Concierge, Business Centre, Guest Service (Telephone Operator), Reservation Ensure the Front Office operations meets the Swiss-belhotel brand standard in order to maintain and improve Guest Satisfactory • To create a healthy working environment for all Front Office Department • Focus on Swiss-belhotel Rewards enrollment Program. • Focus on Up Selling program. Managed 169 rooms and 30 staff • Oversee Duty Manager, Front Desk, Concierge, Business Centre, Guest Service (Telephone Operator), Reservation Ensure the Front Office operations meets the Swiss-belhotel brand standard in order to maintain and improve Guest Satisfactory • To create a healthy working environment for all Front Office Department • Focus on Swiss-belhotel Rewards enrollment Program. • Focus on Up Selling program.



Archipelago International

• Indonesia
• Hospitality
• 700 & Above Employee

• Asst. Front Office Manager I/C for FOM

  • Nov 2009 - Dec 2010

  Manage, 81 Rooms • To put back the basic system & Procedure in daily operational of Room Division Department, Front Office and Housekeeping Department, regard the brands of the Hotel. • To strengthen the Room Division Team Either in Front Office, Housekeeping and Laundry • To ensure sales and Marketing support program. • To build an image the strong system controls in Room Division department. • Reported to General Manager Manage, 81 Rooms • To put back the basic system & Procedure in daily operational of Room Division Department, Front Office and Housekeeping Department, regard the brands of the Hotel. • To strengthen the Room Division Team Either in Front Office, Housekeeping and Laundry • To ensure sales and Marketing support program. • To build an image the strong system controls in Room Division department. • Reported to General Manager



Mercure Grand Mirama Hotel Surabaya

• Surabaya

• Duty Manager

  • Oct 2008 - Nov 2009

  Manage 130 Rooms • As the eyes and ears of the General Manager. • Ensure the general hotel’s operations meet the brand’s standard. • Make daily report which submitted to the General Manager. • Attend daily Morning Briefing as required by the General Manager to explain yesterday’s issue relative to the general operations and guests complain Manage 130 Rooms • As the eyes and ears of the General Manager. • Ensure the general hotel’s operations meet the brand’s standard. • Make daily report which submitted to the General Manager. • Attend daily Morning Briefing as required by the General Manager to explain yesterday’s issue relative to the general operations and guests complain



JW Marriott Hotel Surabaya

• Surabaya

• Senior Front Office

  • Jan 2005 - Dec 2007

  Manage 420 Rooms • Handling Guest Check in and Check out • Front Office Cashiering • Maintain Relation with Hotel’s guest • Updating Guest Profile Manage 420 Rooms • Handling Guest Check in and Check out • Front Office Cashiering • Maintain Relation with Hotel’s guest • Updating Guest Profile



Mandarin Oriental Hotel Surabaya

• Surabaya

• Front Office Supervisor

  • May 1999 - Dec 2005

  Manage 150 Rooms I started my career from Airport Representative and had moved around within department until I had got promoted as Front Office Supervisor Manage 150 Rooms I started my career from Airport Representative and had moved around within department until I had got promoted as Front Office Supervisor