Experience

ThinkTel Communications a Division of Distributel
• Manager - Enterprise Service Delivery

  • Nov 2021 - Present


ThinkTel Communications

• Canada
• Telecommunications
• 1 - 100 Employee

• Project Manager

  • Oct 2017 - Jul 2020

• Account Relations Manager

  • Sep 2012 - Oct 2017

  • Retain Revenue of assigned base and as per set objectives • Support Account Managers in the pre-sale process by attending sales meetings, establishing relationships and detailing responsibilities (or implementation process) to customer resulting in closed business • Initiate correspondence with customers, ensure all documentation is sent to and received from in due time • Set-up accounts in various systems upon receipt of Service Schedules • Promptly follow orders through with… Show more • Retain Revenue of assigned base and as per set objectives • Support Account Managers in the pre-sale process by attending sales meetings, establishing relationships and detailing responsibilities (or implementation process) to customer resulting in closed business • Initiate correspondence with customers, ensure all documentation is sent to and received from in due time • Set-up accounts in various systems upon receipt of Service Schedules • Promptly follow orders through with internal resources to ensure transparent, timely and successful implementation and billing • Liaise with customers to review initial billings • Liaise between customer and all departments to get quick response to inquiry • Monitor, support and proactively inform the customer of any retention matters such as: delay in order processing, billing issues, technical issues, etc. • Process credits as per the company policies and procedures • Generate leads (propose additional or new products) • Develop referral relationship with customer base • Customer site visits

• Customer Care

  • Oct 2011 - Sep 2012

  Distributel's Business Division



Distributel

• Canada
• Telecommunications
• 100 - 200 Employee

• Coordination center

  • Sep 2008 - Oct 2011

  - Place DSL/Cable orders on different portals - Contact clients to confirm installation appointments - Request LOA's from customers for phone number portability purposes - Coordinate hardware delivery with installation date - Dealing with On Site technicians and clients during installations - Manage day to day operations and in charge of 5 employees.

• Account Receivables / Collection

  • May 2006 - Sep 2008

• Customer Service

  • Feb 2004 - May 2006