Quality Engineering Specialist (Product Development)

• Nov 2022 - Present

Group Fitness Instructor

• Oct 2022 - Present

Les Mills RPM instructor (group indoor cycling/spinning). Les Mills RPM instructor (group indoor cycling/spinning).

Customer Quality Engineering Specialist

• Oct 2019 - Nov 2022

Master of Technology Management (MTM), Engineering and Applied Science, 4.00 GPA

• 2017 - May 2019

Developed an interdisciplinary perspective, managing innovation and technological change to drive operational performance. Applied the knowledge and skills necessary to effectively manage complex technical operations, deal with the challenges and dynamics of innovation-driven industries, and strategically consider the issues encompassing the management of engineering technology. Strong academic record with a concentration in:• Communication and conflict resolution in the technical environment• Enterprise Resource Planning (ERP) system analysis and design• Management of technological innovation• Management principles for engineering technology enterprises• Quality systems• Risk analysis and operations in the engineering technology sector• Strategic planning and policy development• Supply chain management and advanced engineering technology operations• Technology assessment Show less

Advisor, IT Services Advisory Committee

• 2018 - 2019

Collaborated with the Office of the Chief Information Officer (CIO) to advise on the technology needs of Memorial University. Identified and assessed improvement opportunities for IT student services. Provided feedback on potential service solutions within an academic setting, including the deployment of online learning tools (D2L) to help students become successful learners.

Manager, Return Materials Authorization (RMA), Global Service Realization

• 2015 - 2017

Managed tier 1 support of the global order support and warranty programs for direct-to-consumer (D2C) and enterprise customers (B2B).

Manager, New Product Realization Centre

• 2013 - 2015

Led the planning, coordination, and control of operational support teams to meet cost, quality, and on-time delivery objectives for pre-production hardware and software projects. Implemented tactical and strategic process changes to drive continuous improvement.

Manager, Production Repair

• 2010 - 2013

Provided technical leadership and project management support to 100+ internal colleagues. Supported and coached team members and management through organizational transformation as continuous improvement ambassador. Partnered with international third-party vendors to scale business operations.

Technical Lead, Production Repair

• 2008 - 2010

Conducted skills analysis, gap identification, and assisted with team member training. Coached new hires, provided constructive feedback, and assisted with development progress. Liaised between product engineering and manufacturing teams driving resolution on issues affecting manufacturing and end-user reliability. Supported yield improvements, scrap reductions, and component / design related problem identification and resolution.

Production Team Lead, Manufacturing Operations

• 2006 - 2007

Supervised a cross-functional team manufacturing high-precision industrial instrumentation.

Electronics Engineering Technologist, Manufacturing Operations

• 2001 - 2006

Assembled high-precision electro-mechanical seismometers, organized experiments, performed tests, conducted deep-dive analyses, and drew design conclusions. Engaged engineering team on yield detractors, improved design for manufacture, and created process documentation.