Experience

Liberty Insurance Vietnam

• Vietnam
• Insurance
• 1 - 100 Employee

• Quality Assurance

  • Sep 2017 - Present

  • Join generic Quality Improvement project of 4 countries (Singapore, Hongkong, Thailand, Vietnam); contribute in building Teamthink system, including the QA questionnaire and how to run the system smoothly so that we can record the QA result in the system and download the QA result from the system. • Check claims files of 3 Lines of Business (Motor, Non-motor, A&H) according to QA procedure to find out if loss adjusters, service advisors and customers follow Claims manual, Wordings, MOP or not. • Submit findings report to QA manager for giving decisions of corrective actions and share the final result to Region Claims manager, then follow up corrective actions until they are finished. • Join the monthly meeting to discuss QA result with QA manager and Claims managers of 4 countries. • Write QA procedure according to the latest Claims manual, Wordings and Region’s requirements; to standardize corrective actions, review and update QA procedure if needed. • Check Duplicate of payment monthly. • Write Salvage procedure; review and update Salvage procedure if needed; conduct car parts salvage to ensure the customer’s right and for fraud prevention. Show less



Rydiam Saigon

• Go Vap district - HCMC

• Internal auditor

  • Jul 2015 - Aug 2017

  • Have a little knowledge of quality management system ISO 9001:2015. • Conducting monthly audits according to the following management systems: procedures, OHSAS 18001: 2007, SA 8000:2008, 5S. • Summarizing monthly audit result to count KPI for all support staff. • Making monthly Management report. • Preparing documents and records to respond to External Auditor (SGS) and assisting External Auditor during their inspection. • After getting audit results, capture critical problems, summarize Corrective Actions to submit to customer and follow up their maintenance. • Following up Corrective Action and Preventive Action and Kaizen proposal. Show less



Nidec Vietnam Corporation

• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Assurance

  • Nov 2012 - Oct 2014

  • Well knowledge of quality management system ISO 9001:2008. • Get certificate of internal quality auditor with a high score. • Have knowledge of Seven QC tools, system audit, process audit, 6S. • Prepare documents to respond to auditor of products certificated organization (UL, TUV, CSA, CCC), summarize findings if issue and follow up corrective actions. • Organize the meetings to discuss customer audit related problems with relevant divisions and summarize pre-audit check list. • After getting audit results, capture critical problems, summarize Corrective Actions to submit to customer and follow up their maintenance. • Handling customer complaints: Investigate root causes when occurring customer complaints and look for countermeasure to correct and prevent. • Finish 8D report to submit to customer and follow up corrective action and preventive action. • Make weekly report, monthly report, and quarterly report of Shipment Inspection. Show less



Kurabe Industrial VN

• Quality Control – Sub leader

  • Sep 2009 - Mar 2012

  • Use ISO 9001:2008 in building, maintaining, improving Quality system. • Have knowledge of Seven QC tools. • Always finish well plans of company about check and follow up the quality of products. • Build and control the quality control process of company. • Provide the criteria to judge the quality of products. • Investigate causes when occurrence of internal/ external non-conformance or customer complaints and look for ways to surmount. • Assist divisions in corrective/preventive action implementation for each non-conformity of quality system. • Organize the quality meetings and get some significant achievements accomplished. • Control document, update the quality documentation management system. Show less