Experience

Apollo Education and Training Vietnam

• Education Management
• 1 - 100 Employee

• • Mar 2023 - Present

  - Responsible for sales of Bac Ninh 1 Center assigned by CM and Team leader.- Implementing efficient and high-quality customer care to all internal and external customers (parents and students).- Communicating and collaborating with Sales Team and with other departments (foreign teachers, EFL Staffs, etc) to maximize customer experience and enhance team work.

• • Aug 2022 - Feb 2023

  - Responsible for customer care to all internal and external customers, especially students from 3 years old to 18 years old and mostly with Secondary and IELTS students.- Communicated and worked closely with customers to ensure great customer experience and resolved any customer issues and problems.- Maintained a customer retention rate at a minimum of 75% throughout the 6-month working period.- Dealt with customer feedback in accordance with the company’s customer feedback policy.- Worked with Educational Consultants to ensure the ACS of all classes in charge are at minimum of 15 with AGLS classes and 6 with IELTS classes.- Supported the overall operation of the center and coordinate well with other departments to maximize customers' and students' experience.- Consulted and supported students with IELTS study.- Answered the phone, responded to emails, handled mail, and executed other administrative tasks as assigned by the supervisor. Show less

• • May 2020 - Aug 2022

  - Worked closely with Group Learning Experience Manager to maintain optimum levels of communication to effectively and efficiently organizing teaching schedules for foreign teachers at both centers.- Actively listened to teachers at both centers, handled concerns quickly and escalated major issues to supervisor to ensure centers' monthly revenue.- All the teachers' working hours met the required hours every month and got full bonus at the end of contracts.- Making plans to open new classes to find out teacher recruiting plan quarterly and estimating the capacity of classrooms.- Supporting foreign teachers with processing VISA, health check and police check to have Work Permit in accordance with Vietnam Law.- Coordinating with other departments (Sales, Customer Services and Marketing Dept.) to arrange teachers for classes and activities.- Demonstrated respect, friendliness and willingness to help foreign teachers wherever needed. Show less

• • Dec 2019 - Apr 2020

  - Supported Marketing Executive with planning and hosting marketing events in and outside of the centre.- Generated sponsorships with related and partnering entities to enhance marketing objectives.- Supported marketing Executive with Administration tasks, consistently taking the initiative to increase productivity and knowledge.

• • Oct 2017 - Apr 2020

  Working as a Teaching Assistant in Apollo English has given me a lot of opportunities to work in a professional environment, meet up with many experienced teachers from all over the world, and build up my working experience in preparing for my future career. My main tasks: - Assisted teachers with classroom management and document coordination to maintain a positive learning environment.- Oversaw students in the classroom and common areas to monitor, enforce rules and support lead teacher.- Tutored students for all levels (from Kindergarten to Pre-IELTS, mostly Secondary)- Supported other departments in all admin tasks (Learning Experience Dept., Customer Service Dept., Sales Dept., Marketing Dept.) Show less

• • Nov 2019 - Dec 2019

  - Provided administrative support to Marketing Executives including creating proposals, organizing documentation, and maintaining centres' visual.- Closely followed systems for administration tasks, maintaining efficiency and observing professionals to increase marketing knowledge.- Undertaking daily administrative tasks to ensure the functionality and coordination of the department’s activities



Emma English Center

• Bắc Ninh, Bac Ninh, Vietnam

• English Teacher

  • Sep 2021 - Dec 2021

  Teaching English to students from 3 to 15 years old in both face-to-face and online classes. Methodology: GRAPESEEDS Teaching English to students from 3 to 15 years old in both face-to-face and online classes. Methodology: GRAPESEEDS