Experience

PACE Institute of Management

• Vietnam
• Education Administration Programs
• 1 - 100 Employee

• Business Development Specialist

  • Feb 2022 - Present



Base.vn

• Vietnam
• Software Development
• 100 - 200 Employee

• Business Consultant

  • Jan 2020 - Dec 2021

  - Managed client relationships by reaching out to potential customers, giving advice, and guidance of transforming their traditional management systems over to digital - Researched best practices in various lines of business and personas, uncovered business initiatives and problems in the management and operation of different business models to provide effective SaaS solutions - Managed client relationships by reaching out to potential customers, giving advice, and guidance of transforming their traditional management systems over to digital - Researched best practices in various lines of business and personas, uncovered business initiatives and problems in the management and operation of different business models to provide effective SaaS solutions



ILA Vietnam

• Vietnam
• Education Administration Programs
• 700 & Above Employee

• Education Planner

  • Jun 2019 - Dec 2019

  - Assisted in opening ILA’s new language center and contributed to the development and management of the center, including sales and marketing, managing schedules for staff and teachers, and coordinating logistics, resulting in the center's 27% Return on Revenue - Awarded the Rising Star award for exceeding sales targets (115%) in the first 3 months upon the grand opening- Consulted new/current customers of English learning pathways and followed up with students to ensure their personalized education plan was properly implemented, achieved the highest number of new sales (56 out of total 163 contracts, calculated over my work period) in the team of 5 consultants - Increased the sales conversion rate by 5% by running an effective customer referral program as well as expanding lead sources from the business partner network - Kept the customer retention rate at 80% by handling requests and complaints as well as ensured customer satisfaction.

• Senior Teaching Assistant

  • Jun 2018 - Jun 2019

  - Managed a team of more than 50 Teaching Assistants, including recruiting, training, supervising, disciplining, and appraising acts to the team, made the average teaching quality rate at 4.1/5 star and the customer churn rate always be less than 15% during my work period - Ensured relationships with business partners and customers, led to our market dominance as an English teaching service supplier contracted with 30 out of total 39 local schools in the assigned territory - "Teaching Excellence" awarded for regional top performers