Experience

Motory

• Saudi Arabia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Central Region Customer Relations Manager

  • Jan 2021 - Present

  Responsible for performing situation analysis on dealer network to diagnose used car performance inhibitors, such as lack of knowledge, motivation, capacity constraints and develop a dealer specific business case and action plan to drive dealer engagement. Develop the business case for and competitive used car buying and selling. Responsible for achieving Used Car and Certified Pre-Owned sales goals and identify tactical marketing and incentive actions which would improve sales and used car stock levels. Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the used sales department. Meeting with vehicle sales consultants to plan and implement objectives for achieving sales and gross profits. Meeting monthly with the dealership's general manager to review forecasts and profits. Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly. Overseeing standards for displaying and merchandising used vehicles. Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained. Show less



Syarah

• Saudi Arabia
• Software Development
• 200 - 300 Employee

• Sales Supervisor

  • Aug 2020 - Dec 2020

  Develop a work plan within the exhibition and follow up its implementation in the correct manner. Organizing work inside the exhibition and distributing tasks to all employees of the exhibition. Work to achieve the exhibition's sales goals. Supervising the entire exhibition facilities and ensuring their efficient operation. Follow-up with the various parties internally and externally to solve any problems. Follow up on customers' receipt of their goods in coordination with sales officials. Show less



Banque Saudi Fransi

• Banking
• 700 & Above Employee

• Finance sales representative

  • Feb 2020 - May 2020

  Study the characteristics and capabilities of cars and understand all the details of the models. Comparison of competitive models and vehicle inspection. Educating clients and building positive relationships with current and potential clients. Provide suggestions and respond to customer inquiries. Recommend sales campaigns and promotions. Studying customer needs. Understand customers' interests and match requirements with different models. Explanation and clarification of warranties and services for cars. Completing sales procedures, completing sales contracts, and delivering cars. Submit reports to the sales department periodically. Work to enhance the agency's reputation and explore opportunities. Show less



Abdul Latif Jameel Company (Toyota)

• Saudi Arabia

• Sales Manager

  • 2015 - 2018

  Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system. Notifies the used vehicle department manager of anticipated delivery of purchases. Approves all paperwork from auctions and provides proper documentation to the office for purchases. Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment. Develops, implements, and monitors a follow-up system for used-vehicle purchasers. Hires, motivates, counsels, and monitors the performance of all used-vehicle sales employees. Establishes and controls wholesaling activities. Establishes and enforces product-knowledge standards. Show less



Abdul Latif Jameel Company (Toyota)

• Purchasing and Exchange Manager

  • 2013 - 2015

• Used Car Replacement Supervisor

  • 2011 - 2013



Abdul Latif Jameel Company (Toyota)

• Used Car Sales Supervisor

  • 2009 - 2011

• Used Car Sales Representative

  • 2005 - 2009