Experience

Petra Ride
• Jordan
• IT Services and IT Consulting
• 1 - 100 Employee
• Operations Assistant

  • Aug 2019 - Present


Extensya

• Jordan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2017 - Aug 2019

  • Monitoring, overseeing, and controlling overall staff performance • Mentoring staff in real time and providing on-the-spot advice • Answering customers’ calls-Emails for their complaints, requests, suggestions for development, solving problems, referring them to other departments if needed, data gathering for customer feedback. • Monitoring, overseeing, and controlling overall staff performance • Mentoring staff in real time and providing on-the-spot advice • Answering customers’ calls-Emails for their complaints, requests, suggestions for development, solving problems, referring them to other departments if needed, data gathering for customer feedback.



Al Ertiqaa Institute

• Sales Executive

  • Dec 2013 - Sep 2016

  • Managing the sales process for new prospect, from initial contact through to closure • Dealing with customer inquiries dace, over the phone or via Email • Contacting prospective customer and discussing their requirements. • Achieving all revenue targets and objective in line with the area business plan • Working closely with the marketing team to produce any sales collateral required for the target market • Reporting business trends and area performance to the national sales manager • Developing and maintaining successful business relationships with the all prospects • Identifying what the customer wants Show less



International Group for Training

• Egypt
• Business Consulting and Services
• 1 - 100 Employee

• Sales Executive

  • Oct 2008 - Nov 2013

  • Visit potential customer for new business • Negotiate the terms of an agreement and close sales • Gather market and customer information and provide feedback on buying trends • Represent your organization at trade exhibition, events demonstration • Identify new markets and business opportunities • Record sales and send copies of the sales office • Review my own sales performance • Visit potential customer for new business • Negotiate the terms of an agreement and close sales • Gather market and customer information and provide feedback on buying trends • Represent your organization at trade exhibition, events demonstration • Identify new markets and business opportunities • Record sales and send copies of the sales office • Review my own sales performance