Experience

AL ITTIHAD NATIONAL PRIVATE SCHOOL AL AIN

• United Arab Emirates
• Education Management
• 1 - 100 Employee

• Information Technology System Administrator

  • Aug 2020 - Present

  • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization • Install and upgrade computer components and software, manage virtual servers, and integrate automation processes • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions • Manage the capacity, storage planning, and database performance Show less



Lebanese American University

• Lebanon
• Higher Education
• 700 & Above Employee

• Information Technology Help Desk

  • May 2015 - Mar 2019

  • Served as the first point of contact for students seeking technical assistance over the phone or email • Performed remote troubleshooting through diagnostic techniques and pertinent questions • Determined the best solution based on the issue and details provided by students • Walked the students through the problem-solving process • Directed unresolved issues to the next level of support personnel • Provided accurate information on IT products or services • Recorded events and problems and their resolution in logs • Followed-up and update customer status and information • Passed on any feedback or suggestions by customers to the appropriate internal team • Identified and suggested possible improvements on procedures Show less