Experience

Bunzl Retail Services

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2021 - Present

  ➤ Strategizing with cross-functional team members to service the largest client, “The UPS Store,” to ensure all needs are met. ➤ Collaborating with teams to service industrial packaging clients including handling store orders via phone and email. ➤ Tracking orders, generating solutions to new issues, and resolving problems with missing items to ensure satisfaction. ➤ Responding to emails and integrating customer issues into the Service Now platform where cases are efficiently tracked. ➤ Taking a consultative approach to finding solutions to client needs and resolving complaints through active listening. ➤ Using multiple tools and systems such as delivery systems, knowledge base, and technical tools to assist with solutions. ➤ Improving customer satisfaction and retention opportunities through the use of updated knowledge of products/services. ➤ Strategically demonstrating awareness of company policies and procedures while applying strategic, sound judgement. Show less



Van Wagner

• United States
• Advertising Services
• 100 - 200 Employee

• Remote Producer/Engineer

  • Jan 2023 - Present

  Producing and engineering UIC Flames men's basketball broadcasts that are streamed online Producing and engineering UIC Flames men's basketball broadcasts that are streamed online



Chicago Cubs

• United States
• Spectator Sports
• 700 & Above Employee

• DakStats Operator

  • Mar 2015 - Present

  ➤ Operating software that controls statistical portions of the video boards at Wrigley Field according to specifications. ➤ Entering lineup, pitch-by-pitch, and event data along with reporting the score in real time for 40,000 fans per game. ➤ Maintaining correct player biographical information as well as team rosters within the software to ensure accuracy. ➤ Collaborating with the production crew on substitutions/in-game changes to ensure the accurate information is reported. ➤ Continuously demonstrating expert-level ability and knowledge of specific Daktronics DakStats scoring software. ➤ Preparing and downloading the home/visiting team lineups and stats prior to opening to project the right information. ➤ Efficiently feeding baseball scoring information as need to the field displays and monitoring the progress of the game. Show less



Jewel-Osco

• United States
• Retail
• 700 & Above Employee

• Meat Wrapper/Meat Clerk

  • Feb 2020 - Oct 2021

  ➤ Ensuring compliance with all food/safety and sanitation requirement by cleaning food preparation areas and displays. ➤ Providing excellent customer service by offering product suggestions and preparation recommendations as needed. ➤ Wrapping, weighing, pricing, and monitoring product quality of fresh meat as well as overseeing food stocking plans. ➤ Accommodating patrons with personal dietary preferences and restrictions while also remaining professional and polite. ➤ Communicating effectively with customers, co-workers, and managers to create a safe and enjoyable work environment. ➤ Greeting customers and assisting them with product questions while also offering suggestions to match their selection. Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Sortation Associate

  • Jun 2019 - Feb 2021

  ➤ Efficiently sorted, scanned, and stacked packages on pallets along with helping prepare customer orders for delivery. ➤ Picked, packed, and shipped orders to customers as well as completed count of inventories on a rotating basis. ➤ Utilized company warehouse management system software for receiving, tracking, picking, and product replenishment. ➤ Prepared all sales orders for shipment and matched orders to information listed on the order labels to ensure accuracy. ➤ Performed daily warehouse shipping, selected orders, and prepared all orders for shipment using company systems. ➤ Communicated with the order control office team members to ensure partial pulls would be pushed out of the module. Show less



Stats Perform

• United Kingdom
• Spectator Sports
• 700 & Above Employee

• Data Collections Coordinator, Soccer

  • Aug 2009 - Apr 2019

  ➤ Developed new stored procedures to streamline data collection, while facilitating the accuracy of data discharge. ➤ Collaborated with internal clients and external stakeholders to perform material vendor research to meet marketing goals. ➤ Designed software and databases using web-based forms for company personnel and client usage. ➤ Provided administrative testing to troubleshoot and support staff in the use of the client feedback system. ➤ Developed new stored procedures to streamline data collection, while facilitating the accuracy of data discharge. ➤ Collaborated with internal clients and external stakeholders to perform material vendor research to meet marketing goals. ➤ Designed software and databases using web-based forms for company personnel and client usage. ➤ Provided administrative testing to troubleshoot and support staff in the use of the client feedback system.



Sears Centre Arena

• Entertainment Providers
• 1 - 100 Employee

• Video Tech Assistant

  • Dec 2008 - Mar 2015

  ➤ Handled production of in-stadium video for various sporting events ranging from hockey to college basketball. ➤ Assembled and operated Sony HD camera for various events held at arena. ➤ Involved in preparation and disassembling of audio/video equipment for various arena events ➤ Operated official game clock for basketball and indoor football games. ➤ Handled production of in-stadium video for various sporting events ranging from hockey to college basketball. ➤ Assembled and operated Sony HD camera for various events held at arena. ➤ Involved in preparation and disassembling of audio/video equipment for various arena events ➤ Operated official game clock for basketball and indoor football games.



Lake County Fielders

• Gurnee, Illinois, United States

• Play-by-Play Announcer

  • May 2011 - Jul 2011

  ➤ Served as play-by-play announcer for independent minor league baseball team. ➤ Produced all game broadcasts and calling games by myself. ➤ Updated team website with post-game stories on deadline. ➤ Maintained team and individual player statistics and contribute to team’s daily game notes packet. ➤ Served as play-by-play announcer for independent minor league baseball team. ➤ Produced all game broadcasts and calling games by myself. ➤ Updated team website with post-game stories on deadline. ➤ Maintained team and individual player statistics and contribute to team’s daily game notes packet.



ChicagoSportsWebio.com

• Morton Grove, Illinois, United States

• Associate Producer

  • Apr 2009 - Jun 2009

  ➤ Booked local and national sports guests for interviews for “Mini-Monsters” show hosted by Jonathan Hood and former Northwestern University basketball player Tim Doyle. ➤ Produced show open & rejoins and find unique audio and video clips for use on show’s “Minimize Us” segment. ➤ Assisted in show prep material and topics of discussion for “Mini-Monsters” show ➤ Booked local and national sports guests for interviews for “Mini-Monsters” show hosted by Jonathan Hood and former Northwestern University basketball player Tim Doyle. ➤ Produced show open & rejoins and find unique audio and video clips for use on show’s “Minimize Us” segment. ➤ Assisted in show prep material and topics of discussion for “Mini-Monsters” show



WCRX-FM Columbia College Chicago

• Chicago, Illinois, United States

• Sports Update Anchor/Sports Talk Show Host/Play-by-Play Announcer

  • Sep 2006 - May 2008

  ➤ Wrote and produced sports features. ➤ Wrote sports broadcasts for morning drive show. ➤ Scheduled interviews with local and national figures for sports show. ➤ Handled pre- and post-production of sports features. ➤ Researched for various assignments associated with simulcast of UIC Men’s and Women’s Basketball broadcasts on Columbia and UIC school radio stations. ➤ Conducted feature and profile interviews with players during pre-season as well as pre-game interviews with coaching staff for use during game broadcasts. Show less



WGN Radio AM 720

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Intern/Coordinating Producer of “Sports Central”

  • Nov 2007 - Feb 2008

  ➤ Wrote sports updates and cut audio for sound bites on air. ➤ Booked guests for interviews for “Sports Central” talk show with David Kaplan. ➤ Produced audio pieces and bumps for use on top-rated sports talk show in Chicago market. ➤ Gathered in show prep material and topics of discussion for “Sports Central.” ➤ Compiled and edited audio to use for station podcasts and station sponsors. ➤ Wrote sports updates and cut audio for sound bites on air. ➤ Booked guests for interviews for “Sports Central” talk show with David Kaplan. ➤ Produced audio pieces and bumps for use on top-rated sports talk show in Chicago market. ➤ Gathered in show prep material and topics of discussion for “Sports Central.” ➤ Compiled and edited audio to use for station podcasts and station sponsors.



Schaumburg Flyers Professional Baseball Club

• Spectator Sports
• 1 - 100 Employee

• Intern, Play-by-Play Announcer

  • May 2007 - Sep 2007

  ➤ Served as play-by-play announcer for independent minor league baseball team. ➤ Produced all game broadcasts and called majority of games by myself. ➤ Updated team website with continuous in-game line score updates and writing post-game stories on deadline. ➤ Assisted in production of team’s media guide. ➤ Maintained franchise statistics and contributed to team’s daily game notes packet. ➤ Assumed full media relations duties during final three weeks of season while as intern, which included upkeep of Alexian Field press box and communication with local media outlets. Show less



CBS Radio

• United States
• Entertainment
• 700 & Above Employee

• Intern

  • Jan 2007 - May 2007

  ➤ Assisted in production of “Mulligan & Hanley” midday show on Mondays and night programming on Thursdays, ranging from talk shows to game broadcasts. ➤ Produced show opens and found audio clips for on-air. ➤ Cut highlights of game broadcasts uploaded into station’s audio vault for future use. ➤ Screened calls and answer phones during talk show segments. ➤ Worked on control board during Thursday night broadcasts. ➤ Participated in station remotes and assist in production of station’s NFL Draft show. Show less



Chicago Sun-Times

• United States
• Newspaper Publishing
• 200 - 300 Employee

• Intern

  • Jun 2004 - Aug 2004

  ➤ Recipient of the Carl Rowan Internship, a 10-week paid internship ➤ Completed 40 hours a week for 10 weeks in Sports dept. and Features dept. ➤ Contributed pieces in other articles resulting in a published Q&A interview with Chicago Cubs legend/baseball Hall of Famer Ernie Banks in Sun. 7/18/2004 edition ➤ Recipient of the Carl Rowan Internship, a 10-week paid internship ➤ Completed 40 hours a week for 10 weeks in Sports dept. and Features dept. ➤ Contributed pieces in other articles resulting in a published Q&A interview with Chicago Cubs legend/baseball Hall of Famer Ernie Banks in Sun. 7/18/2004 edition