Experience

Tass & Hamjit

• United Arab Emirates
• Business Consulting and Services
• 1 - 100 Employee

• Client Service Professional

  • Jan 2015 - Present



Reliance Capital Asset Management Ltd

• Branch Operations Sr. Executive

  • 2008 - 2012

  Process incharge of Branch Operations and providing Quality customer service. Proper Scrutiny and Verification of all Transaction forms and required documents submitted. Time stamping, recording and filing of all daily transactions, before sending across to local RTA office for reporting in kbolt. Close coordination with RTA for monitoring accuracy in reporting transactions and timely despatch of warrants. Timestamping and manual Reporting of only Liquid transactions, uploading scan images in Kbolt is done at branch and sending of original forms to RTA corporate office. Respond to QRC Queries, Request, Complaints from investors & distributors, through e-mails, walk in & inbound/outbound calls and correctly entered in CRM Next daily. Handling grievances and escalations through regular follow up with functional heads at corporate office for quick resolution. Prompt Intimation of rejections and grievance resolution to investors/distributors and updating in CRM Next. Recent Process Updates to Distributors through monthly Sampark. Guidance and support to new Operation Trainees. Preparation of MIS for operations and sales support. Know Your Customer KYC POS operation. Branch Office admin. Show less