Customer Service Representative

• Oct 2020 - Present

Traffic Controller

• Aug 2019 - Jul 2020

•Assembled signs and cones to direct traffic through construction sites. •Routed traffic around construction sites to ensure worker and driver safety. •Stood for Long hours with “Stop/Slow” paddle directing traffic. •Wrote daily safety reports and gave to foreman. •Worked with foreman to create effective temporary traffic control schemes. •Accurately read, understood, and carried out written instructions. •Followed standards and procedures to maintain a safe work environment. Show less

Customer Service Representative

• Oct 2018 - Apr 2019

•Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns •Answered customer telephone calls promptly and in an appropriate manner. •Counted cash in register drawer to balance register at beginning and end of shift. •Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies. •Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency. •Restocked, arranged and organized merchandise in front lanes to drive product sales. •Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers. •Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change. •Maintained a well-organized restocking areas to avoid blocking aisles or creating safety hazards. •Blocked and faced products on displays and shelves in accordance with company policy. Show less

Home Health Aide

• Apr 2016 - Feb 2017

•Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence. •Completed entries in log books, journals and care plans to document accurately report patient progress.. •Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness. •Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. •Performed basic household chores, including washing dishes, vacuuming, garbage disposal and dusting. •Helped clients with managed home care, ensuring efficacy of care by monitoring health status. •Assisted with general household activities like cooking/meal preparation and grocery shopping. •Supervised daily activities and provided assistance when needed. •Transported individuals to medical appointments and other errands. •Maintained a clean, safe and well-organized patient environment. •Helped patients safely transition between sleeping surfaces and mobility assistance such as wheel-chairs by providing consistent support. •Kept close eye on behavior and emotional responses of clients, consulting with Supervisor to address Show less

Administrative Clerk

• Feb 2013 - Aug 2014

•Maintained office supplies inventory by checking stock and ordering new supplies as needed. ● Responded to emails and other correspondence to facilitate communication and enhance business processes. ● Promoted team productivity by keeping supplies organized and well-stocked. ● Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls. ● Answered and directed calls using multi-line switchboard. ● Communicated with customers via phone and email to confirm deliveries and respond to inquiries. ● Initiated contact with clients to gather required Work order information and set schedules. Show less

Administrative Assistant

• Aug 2010 - Jun 2012

•Maintained office supplies inventory by checking stock and ordering new supplies as needed. ● Responded to emails and other correspondence to facilitate communication and enhance business processes. ● Promoted team productivity by keeping supplies organized and well-stocked. ● Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls. ● Answered and directed calls using multi-line switchboard. ● Communicated with customers via phone and email to confirm deliveries and respond to inquiries. ● Initiated contact with clients to gather required Work order information and set schedules. Show less

Housekeeping Specialist

• Jun 2010 - Aug 2011

● Kept building entryway glass clean and polished for professional presentation. ● Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency. ● Removed waste paper and other trash from premises to designated area. ● Serviced bathrooms, including cleaning, sanitizing and supply replenishment. ● Disinfected and mopped bathrooms to keep facilities sanitary and clean. ● Moved chairs, desks and beds around rooms to clean behind and underneath furniture. ● Vacuumed rugs and carpeted areas in offices, lobbies and corridors. ● Adhered to professional house cleaning checklist. ● Cleaned and changed bedspreads, blankets and mattresses. Show less