Experience

Bloomsbury USA

• United States
• Book and Periodical Publishing
• 100 - 200 Employee

• Sales Operations Coordinator

  • May 2023 - Present

  • Improved metadata accuracy by 20% in 5 months, reducing data cleansing efforts. • Created automated processes that decreased manual data entry by 50%, saving 3 hours/week in 4 weeks. • Coordinated metadata across cross-functional teams, resulting in 30% increased efficiency in sales operations. • Managed 3-5 overlapping projects each month across editorial teams to provide accurate metadata reporting. • Provides pivotal support to inventory management, sales operations, and sales teams. Show less



Tips Publishing Services

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Assistant Copy Editor

  • Dec 2022 - May 2023

  • Executed mechanical and substantive copy editing for over 15 manuscripts using industry and in-house styleguides.• Coordinated with editorial and marketing teams to meet client-specific business needs.• Increased publishing team's efficiency by 30% in 6 months, leading to more timely releases.

• Publishing Intern

  • Aug 2022 - Dec 2022



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Print & Marketing Associate

  • Feb 2022 - Dec 2022

  • Created 200+ diverse promotional assets, fulfilling customers' unique business needs. • Increased customer satisfaction scores by 15% in 6 months, resulting in increased sales. • Increased sales of promotional materials by 10% in 6 months through targeted marketing campaigns. • Onboarded and trained 4 new hires in 6 months on use of technology and established practices. • Created 200+ diverse promotional assets, fulfilling customers' unique business needs. • Increased customer satisfaction scores by 15% in 6 months, resulting in increased sales. • Increased sales of promotional materials by 10% in 6 months through targeted marketing campaigns. • Onboarded and trained 4 new hires in 6 months on use of technology and established practices.



Walter Royal Davis Library

• United States
• Libraries
• 1 - 100 Employee

• Circulation Desk Assistant

  • Aug 2021 - Feb 2022

  • Increased circulation desk efficiency by 10% in 4 months, reducing wait times for customers. • Executed daily administrative data entry and file management, reducing circulation staff workload by 15%. • Increased circulation desk efficiency by 10% in 4 months, reducing wait times for customers. • Executed daily administrative data entry and file management, reducing circulation staff workload by 15%.



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Advisor

  • Jun 2020 - May 2021

  • Diagnosed and resolved 1,500+ complex technical issues, elevating customer satisfaction, quality assurance, and issue resolution metrics. • Administered client interactions through industry CRM systems to analyze customer data and deliver actionable insights. • Diagnosed and resolved 1,500+ complex technical issues, elevating customer satisfaction, quality assurance, and issue resolution metrics. • Administered client interactions through industry CRM systems to analyze customer data and deliver actionable insights.



The Bridge

• United States
• Professional Services
• 1 - 100 Employee

• Web Editor

  • Aug 2019 - Mar 2020

  Managed and elevated online content as a Web Editor at The Bridge, UNC, through meticulous editing, formatting, and uploading of web content for publication, ensuring a polished and coherent online presence. Demonstrated adeptness in maintaining website design integrity by regularly updating visuals in alignment with brand and style guidelines, enhancing user experience on a quarterly basis. Employed analytical skills to track and assess website metadata, contributing to the development of insightful website traffic and community engagement reports, facilitating informed decision-making. Proactively resolved challenges related to website functionality and design, showcasing technical troubleshooting skills and a commitment to delivering a seamless user experience. Collaborated closely with the executive team to strategize, plan, and effectively market community-wide events, contributing to successful event execution and engagement. Show less



Ackland Art Museum, UNC-Chapel Hill

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Front Desk Administrator

  • Aug 2019 - Mar 2020

  Skillfully facilitated communication by disseminating crucial updates and information to museum visitors, contributing to a well-informed and engaging museum experience. Played a key role in enhancing visitor engagement by meticulously monitoring and analyzing visitor metrics, driving the formulation of targeted strategies to boost visitor traffic and optimize museum accessibility. Demonstrated efficiency in managing multifaceted administrative responsibilities, including adeptly fielding phone inquiries, composing effective emails, and harmonizing complex schedules for museum staff. Show less